Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

• At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.

Technical Support

• Provide expert-level support for herd management software (DairyPlan, DairyNet, CowScout, CattleEye) via phone, email, and TeamViewer.

• Offer basic support for conventional and automatic milking equipment.

• Address and resolve customer technical issues and escalations.

• Act as a liaison between GEA dealers and GEA Farm Technologies.

• Work with customer service and dealers on software licenses and proper customer coding.

Training & Documentation

• Create, deliver, and update training materials for herd management software.

• Train dealership technicians; update manuals as new software versions are released.

Field & On-Farm Support

• Assist the field technical support team with software updates and troubleshooting.

• Provide on-farm support and training as needed.

• Consult with customers on herd management performance and software-related issues.

• Monitor and assist with test farm installations.

Communication & Reporting

• Submit call reports, progress updates, and dealer evaluations to management.

• Share feedback on new product needs, design updates, and software improvements.

• Coordinate with sales personnel on prospects, issues, and regional insights.

Collaboration & Events

• Work with external partners to support software interfaces.

• Attend trade shows and industry meetings as required.

• Review and revise new and existing installation manuals.

Your Profile / Qualifications

• Preferred: B.S. in agricultural, technical, animal science or related field with 4+ years of experience, or 8+ years ‘experience without degree.

• Proficiency in Herd Management software and data management.

• Practical, on-site experience in production agricultural systems.

• Ability to lead and collaborate within a team to achieve common goals.

• Flexibility and situational awareness to formulate quick action plans.

• Strong training, teaching, and technical presentation skills.

• Excellent organizational, interpersonal, and communication skills.

• Ability to travel up to 50%

• Broad experience in the dairy or other animal agriculture industry

• Experience with computer software or networking

The typical base pay range for this position at the start of employment is expected to be between $78,000-$104,000 per year.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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