As we grow in new and existing markets, VitalCaring is seeking a Care Transition Coordinator who lives our core values: Trustworthy, Capable, Compassionate, Proactive, and Called to serve. In this role, you’ll be the face of VitalCaring to referral sources, ensuring smooth, compassionate transitions into hospice care. Your ability to coordinate care and build trusted relationships makes you a key partner in delivering personalized, high-quality support to patients and providers.

Job Summary

At VitalCaring, our team members transform lives and foster hope through genuine caring. As a Care Transition Coordinator (CTC), you will serve as the primary liaison between referral sources, patients and families facing end-of-life or home health needs, and the clinical team. You will support seamless transitions of care by conducting effective sales calls, strengthening relationships, educating partners and families, and coordinating timely referrals. Every encounter reflects our values—trustworthy, capable, compassionate, proactive, and called.

Essential Functions

Referral Development & Sales Execution

• Serve as a liaison between referral sources, patients and caregivers, and the clinical team to ensure seamless coordination through the care transition process.
• Execute effective, structured sales calls using pre-call planning, rapport building, probing questions, objection handling, and closing techniques.
• Identify and meet the needs of referral partners through consistent communication and service excellence.
• Successfully execute weekly, monthly, and quarterly strategies to increase market share and drive referral growth.
• Initiate, manage, and document consistent sales activities across multiple contacts within each referral source.
• Achieve established referral and admission goals and contribute to overall organizational growth.

Relationship Building & Collaboration

• Build and maintain collaborative working relationships with referral partners, community stakeholders, and internal teams.
• Represent the organization professionally and tactfully across a variety of healthcare settings.
• Work in close partnership with clinical and operational leaders to support timely admissions and appropriate patient onboarding.
• Participate in community outreach, education, and events to increase awareness of services.

Care Coordination Support

• Engage patients, caregivers, and hospital care teams to facilitate appropriate, timely home health or hospice transitions.
• Communicate key patient needs, risks, and updates to internal teams to support safe care delivery.
• Maintain accurate documentation in CRM and EMR systems to support communication and continuity of care.

Professional Standards

• Demonstrate strong time management, organization, and follow-through to meet expectations.
• Maintain accountability to regulatory requirements, agency policies, and compliance standards.
• Participate in required meetings, in-services, and professional development activities.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred; equivalent experience accepted.
• Minimum two years of healthcare or related sales experience; hospice or home health experience preferred.
• Demonstrated ability to interact professionally with individuals at all levels, both internally and externally.
• Strong communication, relationship-building, and decision-making skills.
• Proficient with Microsoft Office (Word, Excel, Teams, Outlook) and CRM systems.
• Ability to work independently, prioritize competing demands, and manage a dynamic schedule.
• Reliable transportation with current auto liability insurance.

Environmental / Working Conditions

• Works primarily in the field conducting visits with referral sources across hospitals, skilled nursing facilities, physician offices, and other community settings.
• Requires local travel within the service area; occasional adverse weather conditions may be encountered.
• Flexible schedule required to meet the needs of referral partners.
• May occasionally participate in patient or family meetings to support education and coordination.