Customer Service Representative (Personal Lines or P&C license required)
Frisco, TX, United States
- $27 p/year
- Customer Service
- Full-time
- Customer Service
- Insurance Representative
- Personal Lines License
The Customer Service Representative at GEICO provides expert assistance to insurance policyholders by addressing billing inquiries, managing policy changes, and resolving customer concerns. This role requires a Personal Lines or P&C insurance license and involves delivering exceptional customer service through both in-office and hybrid work models. The position offers extensive training, career growth opportunities, and competitive compensation with various benefits and incentives.
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
What Makes This Opportunity Exciting?
Are you a seasoned service professional looking to bring your expertise to a dynamic and customer focused organization? GEICO is hiring accomplished professionals to join our team as Experienced Service Representatives who are passionate about delivering outstanding customer experiences.
You’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing account inquires, or educating them on policy options, you’ll be a trusted partner in delivering world-class service.
- Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
- Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
- Product Knowledge: Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.
- Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
- Workplace Flexibility: After completing a comprehensive 4-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.
- Professional Growth: Access GEICO’s industry-leading training programs and development opportunities:
- Continuing education at no cost to you.
- Leadership development programs and hundreds of eLearning courses to enhance your skills.
- Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.
- Incentives and Recognition:
- Pay Transparency: The starting salary for an Experienced Service Representative is between $27.00 per hour/$54,405 annually and $35.61 per hour/$71,754 annually. Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%!
- Sign-On Bonuses: $1,500 for active Personal Lines Insurance license holders.
- Jumpstart Bonus: Receive a $1,000 bonus after completing training and orientation (around four months).
- Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.
- Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.
- Additional Perks:
- Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
- 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
Our Schedule:
- GEICO Orientation and Training (Jan 12th – Mar 6th) 8:00 am – 4:30 pm
- Service Orientation and Nesting (Mar 9th – Jun 9th) 8:00 am – 4:30 pm
What We’re Looking For:
- A passion for providing outstanding customer service.
- Strong interpersonal, communication, and problem-solving skills.
- Adaptability and attention to detail in a dynamic environment.
- 2+ years of customer service experience in the insurance industry.
- Active Personal Lines Insurance license.
- High School Diploma required, College degree (2-4 year) preferred.
- Ability to prioritize and multi-task, while navigating through multiple business applications.
- Computer proficiency, including familiarity with Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
- Experience managing or supporting multi-line product portfolios is preferred.
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The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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