What you will do

The Service Sales Representative is critical to the overall growth and profitability of the HVAC Service business! The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI.  Focus on selling renewable maintenance agreements as the key building block for establishing these relationships.  The salesperson will work within an assigned geographic territory, working as part of a local branch office and teaming with sales and operations professionals within the branch.  Uses sales tools to plan and document sales progress as well as increase business opportunity in current accounts.  Expected to obtain and close business on a monthly basis.  

How you will do it

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts. 

• Contacts prospective customers and schedules appointments. Builds a referral network to identify new customers.

• Conducts sales calls designed to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment.

• Develops a sense of urgency to resolve needs and positions Johnson Controls as the supplier of choice. Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarburization. Understands the customer's business and speaks their language.

• Reviews and finalizes proposals with prospects and secures their commitment to the Johnson Controls solution.

• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process.

• Keeps management informed of progress and account status using the Johnson Controls Salesforce.com tool and other means.  Knows when to call for assistance from management to keep the sales process moving.

• Develops and implements territory marketing plans consistent with the Johnson Controls Building Solutions business strategy.  Attends and presents at trade shows.  Participates in professional organizations.

• Represents Johnson Controls professionally by conducting business according to the highest standards of quality, pride, integrity, and performance.

What we look for

Required:

• 2-3 previous years' experience in progressive sales roles 

Preferred:

• Aptitude for technical knowledge with high level of attention to detail 

• Enviable presentation skills complete with the ability to captivate in both individual and group communications. 

• Selling of "service" and intangibles 

• Exposure to sales methodologies, standards, and disciplines. 

• Bonus Qualifications 

• Knowledge and experience in SalesForce.com 

• Post-secondary education 

• Customer Focused Mindset - puts customer needs first and build trust through integrity. Ability to identify opportunities, customer budgets,  goals and respond with the right solution/offering

• Technical Aptitude - understands HVAC Systems, service contracts and maintenance programs

• Strong communication skills - clear and persuasive communicator both in writing and in person, comfortable presenting proposals to building owners, facility managers or key decision makers

• Results driven - goal oriented, self-motivated - Motivated by hitting and exceeding sales targets

• Organized with strong follow up and pipeline management skills

• Collaborative team player - works well with service technicians and office staff to ensure the highest customer service 

• Integrity and professionalism - represents the company with an honest consultative approach, reliable, punctual, and consistent 

• Problem solving mindset - assess customer pain points and identifies potential service offerings and ability to create a customized solution to fit their needs.

HIRING SALARY RANGE: $60,000-$81,000 base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us