This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
- Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
- Maintain an accurate database and document complex technical issues for repair teams.
- Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
- Avoid future issues by investigating and identifying the root cause of issues.
- Enhance the client experience through process reviews, analysis and recommendations.
- Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
- Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
- Education: Bachelors or associates degree in a technical field or equivalent experience.
- Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
- Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
- Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
- Cisco or Juniper certification or equivalent.
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CRP101 2025-67231 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
