Position Overview

Position located in Brownsville, TX - Must be in Brownsville. 

This position is responsible for working closely with our internal departments, external vendors, and other stakeholders to analyze our processes, identify business needs, create business cases, and drive our internal teams and vendors to create changes to allow our sales, claims, and product teams to operate accurately, quickly, and effectively.  The ideal candidate will be able to quickly analyze problems and requests, design effective solutions, establish priorities, and collaborate with vendors and the business to achieve a successful outcome.

• Gather business requirements for projects and system changes

• Review with other departments to identify possible impacts
• Work with our business units to identify test case scenarios for development
• Proactively share results of test cases, work to ensure testing is diligent and thorough
• Test changes in our environment
• Carefully monitor vendor roll-out and, based on results, adopt future test cases to address any issues discovered during roll-out
• Analyze tickets to determine trends and help develop operational and strategic responses to trends

Experience Required

Minimum

• High School Diploma or equivalent required
• 2 to 4+ years of experience in the insurance industry

Preferred

• Bachelor’s Degree or equivalent work experience

• 2+ years of experience working with Jira or equivalent platform
• 2+ years of experience testing software changes 
• 2+ years of non-standard auto experience preferred
• Experience working with process flow charts

Key Responsibilities

• Review daily all system/policy issues to come through phone queues (including Underwriting) and identify items that require engaging the policy system vendor
• Create, update, and track new system request changes for UW, Sales & Claims
• Ensure the process follows company-assigned business rules
• Attend the ticketing system call with our vendor daily
• Create workflows & processes for new system changes & functionalities
• Identify potential bugs or process issues
• Submit identified issues to the vendor and follow up on resolution/additional testing
• Review all Sales, claims, and Underwriting-related tickets listed under Information Provided
• Test other system changes for departments as assigned
• Ensure system releases meet the timelines required by the business
• Develop and maintain documentation for system functions
• Provide training for new functions as needed
• Develop a close relationship with department leaders to identify current and future processes
• Interact with our vendors to escalate issues and projects and help drive problems, work orders, and projects to completion
• Assist the business teams in identifying deficiencies in our processes and systems, and help create meaningful changes

Knowledge, Skills, and Abilities

• Excellent ability to analyze and gather user requirements and create change requests
• Ability to interact with individuals of all skill levels to identify issues, develop changes, and provide information
• Excellent interpersonal and relationship-building skills
• Excellent communication skills
• Ability to effectively identify and resolve data inconsistencies
• Excellent writing skills for documenting user requirements, system documentation, and user training
• Ability to multitask and prioritize project workloads
• Ability to prioritize and quickly resolve issues
• (Desired) Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of business processes
• (Desired) Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of test processes
• (Desired) Experience with test automation software
• (Desired) Experience with RPAs/Bots

Required:


• Requires a University Degree and minimum 7 years prior relevant experience, or equivalent experience.

Preferred:


• Performance mgmt
• Business process improvement
• Program management
• Relationship building
• Organizational capability development
• Strategic planning
• Change planning, implementation, and management

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.