Field Service Automation Engineer is responsible for providing top level service to Powell customers that will ensure repeat business and total customer satisfaction in the Automation space! He or she will be responsible for executing testing and commissioning of Automation solutions for large and complicated projects. He or she would be expected to secure new business opportunities and gather information on customer future plan for return business and sales opportunities, grow project scope. Estimating knowledge for both Automation equipment and services.

Essential Responsibilities

• Adhere to Powell’s current safety and quality standards.
• Manage on-site project team in completing all site documentation in a timely manner; including but not limited to, weekly time sheets, signed service and repair order, materials used, services provided, and report writing.
• Review project scope of work and material for each project. 
• Provide regular and clear communication regarding work schedules to internal and external customers.
• Maintain flexible work hours, which will include over time and weekend support.
• Comply with Powell‘s standard operating procedures, documentation processes, safety processes and protocols.
• Coordinate with Powell Project management, customers, vendors, and labor support in a professional and customer-centric manner.
• Able to work in different roles of individual support to working with small crews.
• Able to provide Automation solutions to customers in support of sales.
• Manage safety requirements for assigned projects.
• Review test reports from projects for accuracy and provide recommendations to customers from deficiencies on test reports as a deliverable.
• Demonstrate ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers.
• Participate in and develop documentation for onsite testing, as well as perform start up and commissioning activities as required.
• Common projects include:
  • Protection relay testing and commissioning 
  • SCADA system testing and commissioning 
  • PLC based system testing and commissioning 
  • Troubleshooting logic and making necessary corrections to automation product solutions

Minimum Qualifications

• Bachelor's degree in electrical engineering, as well as 5+ years as an electrical field service engineer in Automation. 
• Knowledge in common industrial communication protocols such as Modbus TCP/IP, IEC61850, and DNP 3.0.
• Knowledge in SCADA systems using WonderWare InTouch, Allen Bradley Factory Talk, Copa-Data Zenon, Siemens WinCC, and/or SEL RTAC HMI
• Knowledge of configuration files using various manufactures such as SEL, GE, Siemens and Beckwith.
• Exhibit working knowledge of advanced electrical industry manufacturing standards & electrical systems, working knowledge of both factory testing standards and NETA MTS & ATS standards.
  • Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
  • Specific knowledge of the following: ANSI IEEE device function numbers; ampacities of electrical conductors in switchgear applications; electrical air and surface creepage clearance requirements.
• Demonstrate knowledge of basic electrical theory and control circuits i.e.: Ohm's Law; Advanced AC and DC theory; contactor and circuit breaker schematics.
• Demonstrate knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing. i.e.: testing of over-current and motor protection relays with current injection; acceptance testing of dielectric apparatus using over voltage testing; primary current injection of circuit breakers; mechanical and electrical functional testing of circuit breakers; HV substation, generation testing.
• Skilled in the art of writing accurate and complete test reports, project summaries and has the ability to explain most of the system anomalies found on a given project.
• The Field Service Automation Engineer will also be expected to demonstrate proficiency with computer skills using Oracle, MS Outlook, Power DB, Word & Excel.

Skills, Abilities & Other Requirements 

• Working knowledge with using the following test equipment: Multi-meter, relay test set, PF test set.
• Must demonstrate working knowledge with the use of various hand tools and mechanical adaptability.
• Must have accelerated verbal and written communication skills.
• Proficiency in problem solving.
• Willing to attend in-house and out-side training.
• Willing to travel up to 70% of the year.
• Demonstrate ability to read and interpret plan sets and one-line diagrams.
• Communicate to customers about project execution plans.

Working & Environmental Conditions 

Working Conditions

The Field Service Engineer will perform duties in an industrial environment. This position requires services both locally and across the Continental US, some international may be required. It is the policy of Powell Service Division to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, carry or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand; talk or hear; walk; sit. Specific vision abilities required by this job include close vision and the ability to adjust focus. Additional requirements are as follows:

• Medium physical effort (lifting/moving up to 50 pounds)

• Have full range of mobility in upper and lower body and be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.

• Work at heights greater than 10’.

• Work on ladders of all types.

• Work on scissor and bucket lifts (on occasion).

In addition, employees will be required to complete and pass Company and Customer required drug screening, background and employment verification checks, maintaining eligibility throughout employment.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

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