SUMMARY: Cacique Foods is seeking an experienced D365 FO Business Analyst to join our team. This role is critical in ensuring the efficient and effective daily operations of the business by leveraging our Dynamics 365 Finance & Operations (D365 FO) ERP system. While this position supports the entire D365 FO environment, the ideal candidate must possess a strong functional background and subject matter expertise in the core Finance modules. You will be responsible for system enhancements, managing support activities across various business domains, and driving process optimization enterprise-wide.
KEY RESPONSIBILITIES: - Serve as the primary SME for D365 FO Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cost Accounting), providing deep configuration and support expertise.
- Support and analyze business processes across all key D365 FO functional areas, including Finance, Supply Chain, and Manufacturing.
- Translate complex business requirements (financial, operational, etc.) into clear, actionable functional specifications for system configuration and development.
- Collaborate with stakeholders across all departments to understand business needs and drive process optimization within D365 FO.
- Configure and customize D365 FO to align with best practices and improve operational efficiency across various modules.
- Manage, prioritize, and resolve support tickets and system issues related to daily operations in a timely manner.
- Develop, maintain, and provide governance for detailed documentation, including business processes, system configurations, and end-user training materials.
- Work closely with IT and external partners to manage system integrations and implement new functionality.
- Conduct data analysis and report generation to support decision-making and identify areas for improvement.
- Provide expert training and ongoing support to end-users, ensuring effective utilization of the D365 FO system.
QUALIFICATIONS & EDUCATION: - Bachelor's degree in business administration, Information Technology, Finance, or a related field, or equivalent experience.
- 7-10+ years of progressive experience working directly with Microsoft Dynamics AX (AX 2012) and/or D365 Finance & Operations (FO).
- Demonstrated strong functional expertise in D365 FO, with a deep focus and proven implementation/support experience in the Finance modules (e.g., General Ledger, AP, AR, Fixed Assets, Budgeting).
- Experience supporting multiple D365 FO functional areas beyond Finance (e.g., Supply Chain, Manufacturing).
- Strong analytical, problem-solving, and troubleshooting skills with the ability to clearly articulate complex issues.
- Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders.
