Coordinator, Global Reservations - Systems

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Reservation Technology Team within the Customer and Operations Excellence organization.     Responsible for maintaining and supporting reservations applications (AACoRN, QIK, or GMT) by researching and escalating appropriately the issues reported by local offices, while supporting company policy and procedures as well as hardware related issues. 

What you'll do

•    Researches reported application issues including open defects and enhancements as needed
•    Represents the local offices with RES P&P in final application defects, enhancements and project acceptance before implementation
•    Creates workaround processes for defects and enhancements as needed
•    Updates WebRef files with application status issues
•    Effectively communicates upcoming changes or system outages that may affect the reservations operation
•    Communicates and interacts with a variety of departments in planned and ad hoc projects including but not limited to AACoRN Ops, QIK, GMT, Reservations Policy & Procedures and Training
•    Provides support to agents and management on all aspects of technical issues
•    Works closely with support partners to trouble shoot and resolve technical issues
•    Must be flexible in work schedule as required by implementations and projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor's degree or equivalent experience/training
•    2 years of related experience

Skills, Licenses & Certifications

•    Must be self-motivated
•    Ability with Predictive Analytics by using historical data to forecast demand, anticipate system issues, and enhance resource allocation.
•    Ability to work with AI systems that predict customer behavior and personalize experiences.
•    Ability to apply analytics to identify inefficiencies in workflows and optimize processes.
•    Generative AI for Knowledge Management Leveraging AI to create dynamic FAQs, training materials, and troubleshooting guides.Able to work with little or no supervision as well as in a team environment
•    Must be well organized, methodical and pay close attention to detail
•    Must be able to prioritize and complete tasks in a timely manner
•    Detailed and working understanding of all applications used in reservations - AACoRN, SABRE, QIKRes, iClaim, Nettracer and others
•    Possess excellent oral and written communication skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.