Job Description

Manages the Coffee, Water Filtration, Micro Market and/or Vending assets, process and service technician work group by assigning work orders, supervising the preparation of equipment for deployment, scheduling service for equipment and assets, and managing the performance of the service team to enhance key business service metrics and client retention. Responsible for ensuring that prompt, pleasant and complete service is provided to clients in the pro-active service of assets as well as in reactive service calls to reduce repeat calls and ensure appropriate equipment is deployed to clients. Supports Service STARS culture and safety leadership in the Market Center to provide a positive workplace. Some knowledge on diagnosing, repairing, refurbishing, and installing equipment.  Ability or experience working in various support systems to include Sales Force or other operating systems.

Job Responsibilities

• Manages service technician workforce that installs, repairs and replaces equipment and ensures that work is completed.  
• Responsible for the hiring process for service team and is responsible for the training, coaching and performance management of service team.
• Maintains all other business and personnel records as required.
• Schedules, manages and monitors daily workload of employees to include preventative maintenance, water filter/UV exchange schedules, and service tickets to service team.
• Supervises the completion of all scheduled service and drives improvement in key metrics to include repeat service calls and time to complete.
• Manage and ensure accurate response to service calls completion through the salesforce dispatcher.
• Work with market center administrator coordinator to manage the asset approval queue in Salesforce.
• Monitors and orders equipment and parts inventories.
• Communicates inventory levels with management and sales teams to ensure alignment on current needs and forecast future requirements.
• Works with the sales team to coordinate equipment demonstrations, installations and other service moves and repairs for potential and current clients.
• Capital expense procurement of equipment. Responsible for inventories to include parts and accessories.
• Coordinates 3rd party equipment installation and repairs.
• Adhere to National Account specific Service Level Agreements.
• Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment.
• Owns and fosters effective communication at all levels of the organization.
• Responsible for Market Center maintenance and other duties as assigned.
• Responsible for managing Service Tech hours in Kronos time keeping system. 

Qualifications

• Must have a valid driver?s license.
• Previous experience leading others.
• Excellent organizational, time management and multi-tasking skills.
• Solves complex problems and identifies solutions that impact the entire work unit or department.
• Requires tact and courtesy dealing with serious complaints and resolving sensitive issues.
• Associates degree (Bachelors Preferred) with a minimum of 2 years of relevant experience in service, maintenance or other related operations OR 2-4 years of relevant experience with a High School Diploma/G.E.D. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.