Guitar Technician - Base Pay + Commissions
- Full-time
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing Guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Guitar Center is home to the world's largest selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 281 stores across the country, Guitar Center offers the fastest, easiest way to find all the gear you need in one place. And, while many popular instruments are available for same-day pickup at a store near you, we also offer free shipping on thousands of items to the Guitar Center location of your choice. Because of our incredible buying power and strong relationships with all the top musical instrument brands, you're sure to find all the best gear at the guaranteed lowest price. From the all new Gibson 2017 updates to the largest collection of Strats, we've got everything a guitarist could ask for, not to mention our vast collection of effects pedals and accessories. Newly released from Fender is the Jimi Hendrix Signature Strat. These will go quick, so if you are looking to achieve that legendary Jimi sound, check it out. Drummers need look no further for the biggest selection of the best drum gear, including acoustic drum sets, electronic drum sets, hand drums, cymbals and Sticks. And for the independent recording artist, check out Avid Pro Tools, PreSonus Studiolive, XChange, and Komplete 11 - plus our live sound products, from mixers to monitors and more, will suit the needs of any gigging musician. Don't know how to play and want to get started? It's easy with Guitar Center's enormous assortment of books & media. Check out our Featured Products and Product Collections for some of our latest product releases and special offers. Players of all skill levels can attend our free Workshops Series and Studio Automatic page to learn more about the service, the process, and listen to some samples. Are you a longtime guitarist looking for something especially unique? Check out our platinum instruments and vintage gear online, or in-person at your local GC store. From the Gibson Les Paul to the Fender Stratocasters, we've got you covered. Check out the newly refreshed Gibson 2017 Electrics. All of the classic models have been refreshed for 2017. We even offer a wide array of band & orchestra instruments and accessories at GuitarCenter.com. No matter your experience level or musical preference, our knowledgeable team of experienced musicians will help you find the right piece of gear for your band, ensemble or music venue. Whether you're just getting started making music, or you're a working professional, Guitar Center has what you need to help make the sounds in your head a reality. Join the community. Allow us to introduce you to the exclusive network of musicians and music lovers: Music Aficionado. This social network gives music enthusiasts a place to collect, share, listen to, and discuss everything they love about music from their favorite albums, playlists, and artists to their favorite pieces of gear, instructional videos, and altered tunings.
View this job in-app!
