Case Review Analyst
Req number:
R6179
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.
Job Description
We are looking for a Case Review Analyst for a full-time, long term opportunity that is onsite in Newark, DE. As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.
What You’ll Do
Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
Investigate and document constituent complaints
Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
Review cases completed by case workers determining benefit eligibility
Document errors and provide detailed feedback regarding cases
Provide details regarding training opportunities based on error trends to management
Maintain confidentiality in all situations
Communicate with clients regarding their case as necessary
Provide answers to questions from Case Workers regarding cases at hand
Any further duties assigned by management
What You’ll Need
Required:
Minimum of one year case management or processing programs of assistance for State government experience
Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
Microsoft Office Suite
Data Entry experience
Attention to Detail
Outstanding organizational skills
Good analytical skills
Strong written and verbal communication skills
Well organized with the ability to manage multiple priorities
Solid interpersonal skills, ability to work on a team
Ability to drive work to completion and escalate when necessary
Team oriented individuals that want to make a difference in the community
Transportation to/from office, dependable and on time
Be available to work a minimum of one Saturday a month if necessary
Preferred Skills:
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-JM1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$20 - $22 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
