Find your calling at Mercy!

The Mercy HaH Patient Associate License Practical Nurse (LPN) provides day-to-day hospital-based operations and logistics support to the HaH clinical team. The Patient Associate (LPN) is a key member of the HaH operations team and is the 'glue' supporting all hospital-based logistics prior to HaH admission. The LPN is a high-energy, patient-facing team member who coordinates and supports an exceptional patient/family experience during the HaH admission process.

The Patient Associate (LPN) utilizes nursing process to provide patient care under the supervision of the HaH Admitting MD/APP (the clinician responsible for screening, consenting, and admitting all HaH patients). Performs duties and responsibilities in a manner consistent with Mercy HaH mission, values, and the service standard. The Patient Associate (LPN) reports operationally to the HaH Director of Clinical Operations (DCO) who has day-to-day responsibility for HaH operations.

Position Details:

Full Time - Licensed Practical Nurse

Hospital at Home

Overview:

The Mercy HaH Patient Associate License Practical Nurse (LPN) provides day-to-day hospital-based operations and logistics support to the HaH clinical team. The Patient Associate (LPN) is a key member of the HaH operations team and is the 'glue' supporting all hospital-based logistics prior to HaH admission. The LPN is a high-energy, patient-facing team member who coordinates and supports an exceptional patient/family experience during the HaH admission process.

The Patient Associate (LPN) utilizes nursing process to provide patient care under the supervision of the HaH Admitting MD/APP (the clinician responsible for screening, consenting, and admitting all HaH patients). Performs duties and responsibilities in a manner consistent with Mercy HaH mission, values, and the service standard. The Patient Associate (LPN) reports operationally to the HaH Director of Clinical Operations (DCO) who has day-to-day responsibility for HaH operations.

Qualifications:

•  Education

• High school diploma or GED equivalent:
• Graduate of accredited nursing program  

Licensure: 

• Responsible for maintaining current LPN license within hiring state with nursing duties performed and must meet all State Board License requirements

Other:

• Excellent communication skills and detailed oriented approach.
• Ability to self-organize and prioritize work in a fast-paced, matrix environment.
• Computer skills: proficiency with Microsoft Office and Teams; more broadly computer savvy with a demonstrated ability to learn and navigate multiple systems.
• Attentiveness to HIPAA Confidentiality and Privacy Policies.  

Preferred Experience:

• 1+ years' experience with patient access and delivery systems, and/or prior healthcare clinical operations experience strongly preferred. 

Clinical & Operational Coordination: 
•    Supports the HaH program operations and logistics as the 'on-the-go' hospital-based resource for all day-to-day HaH activities necessary to support the patient and HaH team prior to the patient’s admission. 
•    Maintains patient rights and confidentiality of patient information in HaH program.
•    Performs HaH assessments as directed by HaH Admitting MD/APP.
•    Facilitates and supports Mercy HaH patient screening and program enrollment.
•    Coordinates all non-clinical activities based on the “HaH Admission Checklist” including but not limited to the supplies, technology, and equipment required for the patient to be admitted. 
•    Maintains professional accountability for provision of HaH patient care for assigned patients and coordinates care with other Mercy departments.
•    Serves as a liaison under the direction of the HaH Admitting MD/APP to the HaH Hub (virtual command center) and hospital-based services for the Mercy HaH program. 
•    Coordinates with the HaH Hub to organize transportation services for all admitted patients.
•    Assembles the HaH 'Take-Home Kit' and any additional required medical supplies, DME, and/or equipment needs under the direction of the Admitting MD/APP and/or HaH RN.
•    Works cooperatively with all hospital staff to ensure that patients and family have a great experience during the HaH admission process. 
•    Communicates with all HaH team members in a timely manner and responds to requests as they arise. 
•    Maintains relevant HaH knowledge of Scope of Practice and Delegation of limitations and follows Mercy polices/procedures.

Administrative & Planning: 
•    Operational support duties include: HaH 'ready-to-go' store inventory management, supply ordering, logistics coordination and facilitation, cleaning/maintaining HaH equipment.
•    Attends Mercy HaH staff meetings, daily team huddles, and other meetings as requested. 
•    Participates in Mercy HaH process improvement workgroups and works continuously toward improvement goals.
•    Supports service-related and operational initiatives as they are implemented.
•    Miscellaneous tasks include: copying, email communications, US Postal support, faxing, documenting work, and other administrative duties required.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.