TRC has partnered with a leading contract manufacturer specializing in the production of custom powdered products for the nutritional and dietary supplement industry.
Summary/Objective:
The IT Support Specialist II provides advanced help desk and system administration support, managing complex IT requests both remotely and on-site. This role focuses on maintaining and optimizing workstations, servers, networks, and vendor systems while delivering responsive, customer-focused support.
Direct Hire!
Onsite: Lawrenceville, GA
Key Responsibilities
Serve as the primary contact for advanced end-user support via phone, email, and chat, clearly communicating issue status and resolutions
Monitor IT and disaster recovery systems, respond to alerts, and manage service tickets
Troubleshoot and support ERP systems, Microsoft applications, virtual environments (VMware/Azure), networks, security, and remote access
Implement and support Microsoft technologies and custom system solutions
Maintain IT asset inventory, system documentation, and training materials
Ensure timely resolution of requests and escalate issues when needed
Collaborate with the IT Services team for efficient issue routing and resolution
Follow ConnectWise processes, including scheduling, ticket management, project tracking, and time/expense entry
Complete required ConnectWise training
Stay current with emerging technologies and industry best practices
Required Qualifications:
Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience
3+ years of IT support experience
Basic certifications such as CompTIA A+, Network+, or Security+
Working knowledge of Windows, macOS, and Linux
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience supporting hardware, Microsoft 365, and Google Workspace
Familiarity with Active Directory and remote support tools
Strong problem-solving and communication skills
Customer-focused and able to work effectively in a fast-paced environment
Preferred Qualifications:
Bachelor’s degree in IT or related field
Advanced certifications (AWS, CISSP, VCP, CCNP, MCSE)
5+ years of IT support experience
Experience with ticketing systems (ConnectWise, Jira, Zendesk)
Excellent troubleshooting, communication, and multitasking skills
