Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
Competitive Starting Pay
Paid Training
Tuition reimbursement
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
What you will do
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representative and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
How you will do it
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices, etc. to repair equipment
Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.
Perform other duties as assigned
What we look for
Required
High school diploma or equivalent
Possess a valid driver’s license and driving record that meets company requirements
Knowledgeable in AC/DC electrical theory
Able and willing to complete SimplexGrinnell 4007 Panel training within 6 months
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
Able and willing to perform physical labor, including carrying and moving equipment and tools up to 70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Able and willing to work flexible hours, including weekends, to meet customer requirements
Able and willing to travel occassionally overnight if/when required
Demonstrate a high level of customer service
Experience maintaining truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and always follow safety guidelines and procedures
Strong organizational skills, positive attitude, and an ability to learn quickly
Able to pass a pre-employment background and drug test
Preferred
NICET Level II certification
Retain any licenses that are required by National, State and Local codes
2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
HIRING HOURLY RANGE: $17.00 - $21.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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