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Customer Service Assistant

Kohler
Kohler, WI, United States
  • Retail
  • Part-time
Our job summary
Work onsite at a premium Kohler convenience store with flexible part-time shifts and pay $13.35–$20.05/hr. Customer Service Assistant I; casual part-time; weekdays/weekends shifts between 6:00am–10:00pm; Kohler, WI; ongoing position. - Must be 18+ and authorized to work in US without sponsorship - Able to lift 50 lbs and stand long periods - Obtain WI Class C UST Operator Cert within 30 days - Obtain WI Class A bartender/operator license within 30 days - Familiarity with POS and prior retail/customer service preferred
Full description

Kohler Convenience Store & Gas Station

Work Mode: Onsite


Opportunity

As a Customer Service Assistant I in a high-end convenience store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand. 


Specific Responsibilities:


  • Greet customers with a polished, friendly demeanor 
  • Provide personalized service, including product recommendations  
  • Handle customer inquiries and resolve minor concerns with grace and professionalism 
  • Accurately scan and ring up purchases using the POS system 
  • Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment 
  • Restock shelves, coolers and displays to maintain visually appealing displays 
  • Maintain a clean, organized, and visually appealing checkout area 
  • Perform routine cleaning and sanitization of work areas, equipment, and common spaces 
  • Follow dress code and grooming standards that reflect the upscale environment 
  • Communicate effectively with team members and management 
  • Support other areas during peak times or special events 
  • Participate in ongoing training to stay informed about new products and promotions 
  • Follow all cash handling procedures and store policies 
  • Monitor for potential loss prevention issues and report concerns 
  • Ensure accurate pricing and promotional application 
  • Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc.
  • Will complete all duties and requests, as assigned by management 


This is a casual part time position at Kohler Convenience Store & Gas Station. Shifts will fall on weekdays and weekends varying between 6:00 am and 10:00 pm. 


Skills/Requirements


  • Must be at least 18 years old 
  • Previous retail or customer service experience preferred 
  • Strong communication and interpersonal skills 
  • Ability to work in a fast-paced, detail-oriented environment 
  • Familiarity with POS systems and basic math skills 
  • Passion for hospitality and creating memorable customer experiences  
  • Ability to lift up to 50lbs and stand for long periods of time 
  • Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment 
  • Ability to obtain WI Class A bartender “operator” license from approved program within 30 days of start of employment 
  • Flexible availability, including nights, weekends, and holidays


Applicants must be authorized to work in the US without requiring sponsorship now or in the future.


The hourly range for this position is $13.35 - $20.05. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Location restriction