Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for assisting in the supervision and the administration of the food and beverage activities at outlets as assigned at the Hershey Lodge. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Monitor and support guest service and hospitality standards proactively. Ensure the correct service techniques are consistently demonstrated by all staff.*

• Control reservations and seating of the restaurant to ensure service standards are maintained (where applicable), as well as the use of the reservation system.*

• Coordinate food and beverage training, including regular reviews and updates of standards. Train, coach, motivate, and support staff. Cross train and support other F&B outlets as needed.*

• Control wage and supply costs within budget. Ensure proper cash control procedures are followed daily.*

• Complete inventories as needed or scheduled. Order and maintain par levels of product inventory.*

• Ensure the work and service areas are clean and organized. Maintain all safety, health, and sanitation standards.*

• Report and follow up on maintenance needs using the work order system. Coordinate with support departments as needed.*

• Understand all F&B items offered (including ingredients, allergens, methods of preparation, and proper service).*

• Perform other duties as assigned.

Qualifications:

• Minimum of 4 years of related experience.

• Minimum of 1 year supervisory experience.

• Prior food and beverage supervisory experience is required.

• 18 years of age or older.

• Completion of high school or GED

• Post-Employment - Current ServSafe Allergen, ServSafe Manager, and RAMP Certifications preferred; must obtain certifications as a condition of continued employment in this position. Effective application of the training is required.

Knowledge, Skills, and Abilities:

• Fluency in restaurant beverage management, product knowledge, and bar operations is essential.

• Basic computer skills in Microsoft Office, including Word and Excel.

• Knowledge and experience in POS system(s).

• Demonstrated ability to interface and interact professionally with managers, employees, and guests.

• Knowledge and use of service, labor, and cost controls in F&B a plus.

• Demonstrated leadership, team-building, motivating, and organizational skills.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34-66%)

• Lifting Frequent (34-66%) (35lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Bending Frequent (34-66%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.