Opportunities with American HealthNetwork, part of Optum. When youjoin American Health Network (AHN), you become part of a team that strives toidentify and retain the top healthcare professionals in the markets it serves.At American Health Network, we want to be the best health care organization wecan be. Our mission is to improve the health of our patients. Were aphysician-led organization, operating over 70 medical offices in Indiana andOhio, with over 300 providers and 1200 employees. Were also part of Optum, inthe UnitedHealth Group family of businesses, and backed by the resources of aglobal health care organization working to help people live healthier lives andhelp make the health system work better for everyone. Thats an importantdifferentiator as more people need our help simplifying the complexities of theAmerican health care system. At the same time, the culture of AHN supportswork-life flexibility for employees and places a high value on their physical,emotional, financial and other aspects of well-being.
The Virtual Health Coordinator serves as point-of-contactfor virtual health care activities at American Health Network part of Optum.Working with Virtual Health director on operational support of virtual healthprogram. Schedule appointments, Setup and test equipment, collect evaluationdata, support physician and patient during consultation, support and promoteprogram in local community. Requires theability to effectively present information and respond to questions from groupsof managers, employees, clients, customers, and the general public. Ability to think logically in order totroubleshoot, analyze situations, and make appropriate decisions. Must Possess excellent attention to detail,follow through and communications skills with all levels within theorganization
Primary Responsibilities:
- Communicate with Client/Employer plan administrators:
- New employee members
- Provide marketing material requested by the planadministrators for employer groups
- Provide utilization reports for employers and health plans
- Collaborate with Marketing on communication andcommunication materials for clients
- Scheduling:
- Patients Assist practices/patient with virtual careappointment scheduling
- Provider
- Distribute provider schedule to all virtual health providers
- Monitor, assign and manage provider on-call schedule on theAdmin portal
- Monitor daily coverage on Admin portal/Provider portal
- Support:
- Monitor emails send to from Teladocand UMR
- Monitor emails send to by providers
- Review any patient responses and work with patients toresolve issues
- Manage refunds if needed from OC24health side
- Follow up on issues reported due to payment issues
- Monitor patient satisfaction survey results and work withTelemed Leader to improve patient satisfaction
- Collaborate with Teladoc tech support as necessary
- Open and monitor tickets in Team Support on Teladoc side
- Provide demonstration of virtual health platform for new andparticipating providers
- Add/manage new users and roles
- Configure templates, settings, advertisements and coupons
- Edits persons and profiles
- Manage/activate/deactivate user accounts
- Manage configured patients and person search
- Monitor patient registration
- Reset passwords
- Assist practices with scheduling virtual care appointments
- Assist with provider setup and onboarding
- Assist with troubleshooting document interface issues
- Attends meetings and participates on committees asrequested
- Reviews current literature and attends training sessions andseminars to keep informed of new developments in the field
- Performs other related duties and responsibilities asdirected
Youll be rewarded and recognized for yourperformance in an environment that will challenge you and give you cleardirection on what it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.
