What you’ll be doing:

• Duties will be split 50/50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.

Subject Matter Expert Work and TL Support (50%):

• Serve as internal Subject Matter Expert for Coinbase’s end-to-end transaction monitoring (TMS) operations, assisting teammates with substantive questions about process or procedure. Build strong relationships with Compliance partners and provide clear guidance to your team to resolve subjectivity in case resolution. Encourage knowledge sharing, ongoing training, and collaboration.
• Provide assistance to team managers in areas such as: queue management and team communication
• Conduct Root Cause Analysis (RCA) across TMS to find opportunities for improvement, including conducting deep dives on critical errors surfaced through QC and QA processes. Foster a culture of continuous learning and improvement. Update processes and improve feedback loops and communications channels. 
• Coordinate with CX Programs to contribute to and lead projects to improve processes and procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing.

Investigations Casework (50%):

• Investigate AML and fraud-related alerting transaction on the blockchain; write and/or file Suspicious Activity Reports (SAR)
• Conduct investigative review and analysis in support of Coinbase’s BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other Coinbase lines of business 
• Analyze transaction activity and KYC information and conduct due diligence research in support of investigations
• Document investigations in written narratives
• Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a Suspicious Activity Report
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations

What we look for in you (ie. job requirements):

• B.A./B.S. degree or equivalent 
• ACAMS or other professional certification related to AML, Fraud, and/or blockchain/crypto investigation (not required, but a major plus)
• Minimum 5 years professional experience and 3 years relevant compliance experience (conducting AML/Fraud investigations, SARs preparation and filing) 
• Experience working in a fast paced production environment with competing priorities and shifting procedural requirements with an emphasis on production and quality
• Experience in project management and/or team leadership
• Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
• Strong interpersonal, analytical, and communications (verbal and written) skills
• Excellent grasp of English grammar and strong English language writing skills

Nice to haves:

• Proficient in Google Suite and blockchain analysis (e.g. Chainalysis)

Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night.

Job #: G2731

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