Global Commodity Manager - Electrical Quality Management

Stellantis
Headquarters & Technology Center - Auburn Hills

Automotive
Full-time
global commodity manager
electrical quality management
field issue resolution

Our job summary

The Global Commodity Manager - Electrical Quality Management at Stellantis oversees a technical support team to resolve product-related field issues and ensure effective repair processes. The role involves collaboration with Product Development, Quality, and Regulatory Compliance to manage field actions and improve service metrics like Fixed First Visit and Customer Service Index. Strong leadership, technical expertise in electrical systems, and project management skills are essential to drive cross-functional solutions and continuous improvement in aftersales service.

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.

The Global Commodity Manager – EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.

The selected candidate will be responsible for the following:

Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brands
Project manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.

View this job in-app!

Build trust with employers
Fast-track job applications
Stand out from the crowd