Purpose

UT Health Austin at Dell Medical School is seeking a Quality Systems Analyst. This position is responsible for evaluating and enhancing systems and processes that support the clinical enterprise, including quality, risk, patient experience, and patient safety within the healthcare organization. Reporting to the Associate Director of Clinical Quality, this role collaborates closely with IT, clinical and quality staff, and administrative teams to ensure compliance with industry standards and regulatory requirements with the overall goal of delivering high-quality care.

Responsibilities

System Performance and Analysis

• Analyze existing systems to ensure they meet required standards.
• Analyze organizational needs for quality systems integration and interfaces with existing (i.e. REDCap) and forthcoming systems (i.e. Epic).
• Develop system reporting capability in collaboration with stakeholders.
• Conduct regular audits and reviews to identify areas for improvement.
• Develop and implement testing methodologies and quality control procedures.
• Develop a deep understanding of quality systems and their functionality.
• Lead or participate in the research and consolidation of information to identify and recommend potential business and organizational relationships and partnerships.
• Apply a strong knowledge base of relevant systems/applications as it relates to workflow, process, and problem resolution and recommend improvements.
• Research and analyze operational procedures and methods and recommend changes for improvement in efficiency and effectiveness. 

Compliance and Documentation

• Ensure all processes comply with industry and company standards.
• Prepares and presents reports on system performance to management.

Training and Support

• Identify training needs and organize training sessions for staff.
• Provide consultancy support to staff members in the evaluation of new systems.
• Assists in mentoring team members on new processes and systems.

Problem Resolution

• Identify and resolve system problems in a timely manner.
• Documents system bugs and collaborates with the development team to fix issues.
• Conducts root cause analysis to prevent future occurrences.

Marginal or Periodic Functions

• Conduct special projects assigned by leadership.
• Stay updated on industry trends and best practices in quality systems analysis.
• Assists in the development of new quality assurance tools and techniques.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in information technology systems analysis, project management, and/or product management. A portion of that experience should include managing and supporting technologies in an Academic Medical Center. Experience with desktop technologies, business applications, operational process improvements, cloud applications, productivity tools, knowledge management solutions, self-service and custom-developed solutions. Applicants should have experience with IT requirements, architecture, design, configuration, build, licenses and identity management, data migrations, integrations, testing, training, and all related communications and change management.

Preferred Qualifications

• Master's degree in a related field.
• 3 years of experience in quality systems analysis or project management within a healthcare setting.
• Project Management Professional (PMP) or equivalent certification.
• ITIL, Agile, or other relevant certifications in IT service management and project management.
• Industry standard and application specific certifications (Microsoft, ServiceNow, Adobe, Jira).

Salary Range

$72,000+ depending on qualifications

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.