Pronto General Agency, a South Texas–based managing general agency, is dedicated to delivering high-value personal auto insurance products through competitive pricing, exceptional claims handling, and outstanding customer service. Our omnichannel strategy and risk management expertise have positioned Pronto as a leading presence in the insurance market.

As we continue to grow, we’re seeking talented professionals who thrive in fast-paced, high-growth environments and are ready to contribute to our mission.

Claims Director

Location: Brownsville, TX

Employment Status: Full-Time, Exempt

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (40 hours/week)

Reports To: President, MGA

Supervises: Casualty Managers, Physical Damage Managers, Special Investigations & Subrogation Supervisor

Overview:

The Claims Director is responsible for ensuring high-quality, efficient, and service-driven claims handling that supports strong loss ratio performance and delivers a positive experience to customers and claimants. This leader will provide strategic direction, operational oversight, and technical expertise to the Claims Department while driving productivity, process improvement, and departmental alignment with company goals. The ideal candidate is a collaborative, team-oriented leader who values cross-departmental partnership, encourages high performance, and fosters a culture of accountability and continuous improvement.

Key Responsibilities

Operational & Performance Leadership

• Maintain loss ratios that meet or exceed company expectations.
• Ensure accurate and timely claims handling
• Reduce claim cycle times and improve operational efficiency.
• Oversee KPI performance, including closing ratios, audit scores, loss ratio, call response times,complaint levels, salvage/subrogation recoveries, LAE, claims cycle times, average payouts, BI settlements, and external reporting.Quality, Compliance & Communication
• Ensure claims handling quality and compliance, achieving audit scores that meet or exceed

expectations.

• Maintain timely and professional communication with the fronting company, reinsurers, TDI,

defense attorneys, and other external entities.

• Foster a customer-centric approach that minimizes complaints and ensures claimants stay

informed throughout the process 

Process &; Risk Management

• Maintain an effective network of internal appraisers, DRP shops, and external appraisal resources to ensure timely and accurate estimating.
• Coordinate the Extracontractual Claims process and communications with the EC Committee.
• Identify and report potential risk alerts or E&O exposures; collaborate with Underwriting to mitigate future risks.
• Ensure proactive supervision and oversight of file handling.

Strategic & Financial Oversight

• Lead and support claims-related projects and initiatives.
• Leverage metrics, analytics, and reporting to guide decision-making and performance

management.

• Manage departmental budget and implement cost-saving strategies related to LAE, staffing

efficiencies, workflow optimization, and process improvements.

• Participate in testing and rollout of new claims systems.

Internal Partnerships

This role works closely with:

• VP of Underwriting
• Captive, I/A & Franchise Sales Directors
• SIU
• Training
• Auditing
• Claims Operations

Expected Contributions

• Achieving targeted loss ratios
• Continuous improvement in claims quality and speed
• Departmental profitability
• Accurate and timely reporting
• Compliance with procedures and regulatory requirements
• Development of team capabilities and departmental infrastructure
• Promotion of a culture focused on improvement, quality, and productivity

Required: High school diploma and 15 years related claim experience required. At least 8 years of increasing growth through the management ranks from supervisor to branch manager. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions.

Preferred: Bachelor's degree preferred.

Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

#LI-KK2

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.