JOB SUMMARY

Management position that focuses on successfully accomplishing the daily objectives in the kitchen. Leads staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 3 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Maintains food handling and sanitation standards.

• Ensures all employees have proper supplies, equipment and uniforms.

• Performs all duties of Culinary and related kitchen area employees in high demand times.

• Oversees production and preparation of culinary items.

• Ensures employees keep their work areas clean and sanitary.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.

• Assists in determining how food should be presented and creates decorative food displays.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

Supervising Daily Culinary Team Activities

• Ensures and maintains the productivity level of employees.

• Ensures completion of assigned duties.

• Coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Handles employee questions and concerns.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Conducts employee performance appraisal process, giving feedback as needed.

• Communicates performance expectations in accordance with job descriptions for each position.

• Participates in an on-going employee recognition program.

• Monitors employee's progress towards meeting performance expectations.

• Conducts training when appropriate.

Maintaining Culinary Goals

• Follows specific goals and plans to prioritize, organize, and accomplish your work.

• Monitors staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Places orders for appropriate supplies and manages food and supply inventories according to budget.

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Strives to improve service performance.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Empowers employees to provide excellent customer service within guidelines.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Serves as a role model to demonstrate appropriate behaviors.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Complies with loss prevention policies and procedures.

• Reports malfunctions in department equipment.

• Attends and participates in all pertinent meetings.

• Encourages and builds mutual trust, respect, and cooperation among team members.