Hospitality Driven Director of Operations
Goodwin Recruiting
Memphis, TN, United States
Memphis, TN, United States
- Hospitality
- Full-time
- Director of Operations
- hospitality management
- multi-unit management
The Hospitality Driven Director of Operations will oversee the operational performance of a high-volume, multi-concept venue, ensuring financial success and guest satisfaction. They will lead a large team, maintain company culture, and ensure compliance with all relevant laws and policies. Strong leadership, problem-solving skills, and a focus on facility maintenance and customer experience are essential for this role.
We are looking for a Hospitality Driven Director of Operations who will be the on-site leader responsible for the full operational performance of a high-volume, multi-concept venue
Director of Operations Qualifications:
- 4 years in a multi unit / multi revenue stream location of a high-volume, full-service concept. Scratch Kitchen experience is highly preferred.
- Strong Leadership skills. Demonstrated financial acumen.
- Demonstrated ability to lead a large team. Ability to remain calm in a fast-paced environment
- Demonstrated problem-resolution skills.
- High attention to detail - lives company vision and culture daily.
Director of Operations Responsibilities:
- Overall Financial performance of a multi-million dollar operation.
- Uphold and maintain company mission, culture, and vision for all staff. Be a brand champion!
- Ensure 100% guest satisfaction and responding to all feedback in a timely manner. Strong visibility and availability to staff and guests at all times.
- Maintain the physical condition and appearance of the facility at all times.
- Ensure all company policies, as well as state/federal/local laws and ordinances, are 100% compliant.
Compensation and Benefits for Director of Operations Include:
- Healthcare/Dental coverage after 30 days (65% company paid)
- 2 weeks of vacation, plus 1 week of PTO after 90 days of service
- Voluntary benefits available, including life insurance, disability, vision, and accident coverage
- Attainable Quarterly Bonus




