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Restaurant Shift Supervisor

SSP
Rochester, NY, United States
  • Hospitality
  • Full-time
Our job summary
No nights or early mornings—steady daytime shifts with comprehensive benefits and 401(k) match. Shift Supervisor — full-time, on-site at Frederick Douglass Greater Rochester International Airport restaurants; $22/hr; standard daytime shifts prioritizing work–life balance; ongoing/permanent role. - Must be 18+ and have HS diploma or equivalent - Minimum 1 year F&B experience (full-service or QSR preferred) - Strong communication and conflict-resolution skills - Able to oversee cash handling and enforce brand standards - Comfortable coaching and documenting team performance
Full description

Job Description

  • $22.00 / hour
  • Full Time Availability
  • Comprehensive Benefits Plan
  • 401K Match


Why work with us?

  • Enjoy a unique working environment without the rush of Uber Eats, Grub Hub or DoorDash services.
  • Focus on providing exceptional in-house dining experiences.
  • No early mornings or late-night shifts – work hours are designed to prioritize work-life balance.
  • Collaborate with a close-knit team passionate about great food and hospitality.

 

SSP America operates several restaurants at the Frederick Douglass Greater Rochester International Airport. As a Shift Supervisor, you’ll play a key role in leading the team and supporting the Director of Operations to ensure smooth, efficient restaurant operations and that team members have the resources they need to succeed throughout their shift. 

 

Responsibilities as a Restaurant Shift Supervisor includes:

 

  • Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. 
  • Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
  • Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
  • Communicate and clarify major job duties, priorities, and expectations to team members
  • Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
  • Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly.
  • Assist team members in developing the skills and abilities necessary for improved performance.
  • Ensure that products are of the highest quality.
  • Responsibility for overseeing cash duties.

 

Qualifications and Experience

 

  • At least 18 years old
  • High School Diploma or equivalent
  • Minimum of 1 year of experience in the food & beverage industry
  • Full Service and/or Quick Service restaurant experience, preferred
  • Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
  • Excellent written and verbal communication

 

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable law.

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