Clerical
* Review doctor's schedule, abstract as needed, print PVS for each patient and request other relevant information needed for patient's visit that day
* Prepares and submits patient documents for scanning
* Monitor assigned in basket and complete work as needed-Overdue Results/Letters
* Schedule appointments and assist patient with specialty referrals and radiology testing
* Provide pre-printed patient educational material as directed by provider
* Proper disposal of confidential patient information -daily
* Follows HIPAA policy and procedures regarding patient confidentiality.
* Reinforce patient teaching
* Identify basic health related learning needs of patient
* Prepare and submit UR and other referrals as directed by the physician
* Call in prescriptions as directed by the physician
Patient Care
* Monitor in basket for orders placed by physician and perform tasks that need to be completed (ie waived testing, EKG's, specimen collection, spirometry, hearing, vision); reports and accurately documents patient response
* Document observations related to health status and report findings
* Rooms patients on arrival as rooms become available:
* Obtain patient's demographic information, history, chief complaint
* Verify patient allergies and documents vital signs per policy
* Reconcile medication list with patient at each visit and update preferred pharmacy
* Documents patient education to include patient's learning method, preferred language, if needs an interpreter and ability to read, and include appropriate education for office visit
* Complete questionnaires when appropriate (ie lead, TB, flu, New Patient Intake)
* Prepares patient and room for physician visit
* Assist physician with preparing patient for examination & minor office procedures
* Perform activities of daily living on patients as needed (ie emptying ostomy bags, changing adult and pediatric diapers)
* Transport patient within facility as needed
* Performs/Obtains: EKG, Waived Testing (Capillary Blood Glucose, Hemocult, Urine Pregnancy), Hearing & Vision Testing, Sterilization of Instruments, and procedures. Report and document patient response
* Collects & prepares lab specimens (Urinalysis, Pap Smear, Biopsy, Cultures) and transports to lab
* Perform CPR as needed and assist during times of emergency
* Medication administration using the 7 rights, document, monitor, and report response.
* Telephone management: collect pertinent patient information to help determine health care need and document in the medical record. Report information to physician for direction
Departmental Maintenance
* Monitor supplies, medications and forms and notifies appropriate staff when reorder needed
* Remove and tag broken equipment and notifies coordinator, supervisor, or manager
* Cleans exam rooms daily and documents on log
* Monitors supplies for expiration date and restock to par levels
* Perform sterilization of instruments and complete logs (assignment based on completion of sterilization class and delegation by appropriate nursing staff)
* Attends staff meetings
* Maintain a clean and organized work area with a minimum of personal items
QA-Regulatory
* Complete daily logs as assigned by nursing supervisor or coordinator:
* Waived testing (ie glucometer, urine dipstick and urine pregnancy logs) CLIA standards
* Refrigerator and room temperature logs
* Eye wash station
* Other QA logs
* Performs accurate, legal, & ethical documentation
* Maintain patient confidentiality
* Practice OSHA safety standards with proper disposal of biohazard waste
* Uses frequent hand washing or hand sanitizer (up to 10 times before have to wash hands with soap and water, unless hands visibly soiled) to prevent and control the spread of disease within the clinical setting
* Uses gloves and PPE as needed
* Uses aseptic or sterile technique as needed
* Verify equipment has a current PM label before use
* Identifies and reports potential barriers for the safe provision of patient care and maintains a safe patient environment.
* Responsible for personal growth and career development. Demonstrates competency during annual skills, Reports unsafe practices. Participates in continuing nursing education programs.
Customer Service
* Works with patients to achieve excellent customer service and high levels of satisfaction.
* Practices mutual respect among all members of the healthcare team.
* Works with other staff to promote an efficient and effective healthcare team.
* Demonstrates Kelsey-Seybold's Mission and Values
* Meets both Clinic and individual Customer Service goals and standards by maintaining 90% or greater of excellence in customer service.
* Provides age appropriate interactions. (See text box at end of this JD)
* Telephone Etiquette
* Answer and direct incoming calls to appropriate staff using a caring non-rushed tone
* Identify clinic, department, name and job title in health care team
* Ensure accurate information is obtained and communicated to the physician
* Report and provide documentation of all complaints to coordinator, supervisor, manager or Clinic
- Undergraduate degree or equivalent experience.
Meet the current Job qualifications listed under this Job code
UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.