Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

The Joule Dallas, TX

 

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

 

Overview:

The Host is the first and last point of contact for guests and plays a key role in shaping the overall dining experience. This role requires a warm, polished, and professional demeanor with an emphasis on gracious hospitality, attentive service, and impeccable organization. The Host ensures smooth reservations management, seamless seating flow, and an elevated arrival experience that reflects the luxury standards of the hotel or outlet. 

Responsibilities:

• Greet guests warmly and professionally upon arrival, providing an immediate sense of hospitality and welcome.
• Manage reservations, waitlists, to-go order and seating charts with accuracy and strategic flow.
• Process payments accurately and follow all POS and cash-handling procedures.
• Escort guests to tables using refined etiquette and ensure they are comfortably settled.
• Communicate accurately with servers and managers regarding VIP guests, special occasions, seating preferences, and service notes.
• Answer phones using luxury phone etiquette; assist with reservation inquiries, menu questions, and guest requests.
• Maintain cleanliness and presentation of the host stand, entryway, and menus.
• Provide menus, offer initial guidance on dining options, and coordinate any pre-arrival guest needs.
• Assist with coat check, special seating accommodations, and guest accessibility requests.
• Ensure guests experience a smooth and pleasant departure, thanking them warmly and inviting them to return.
• Support the service team during peak periods with running tasks such as resetting tables or assisting with service flow.
• Perform other duties as requested by management.

Qualifications:

• High School diploma and/or experience in a hotel or a related field preferred. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner. 
• Flexible and long hours are sometimes required. 
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand during the entire shift.