We are seeking a dedicated Mergers & Acquisitions Support Analyst to join our team and provide exceptional application workflow and process support to users involved in new mergers and acquisitions. This role is focused exclusively on supporting M&A users, ensuring a seamless transition and integration into Gallagher systems and workflows. The ideal candidate will possess strong customer service skills, teamwork, collaboration abilities, and thrive in a high-volume, fast-paced environment.

• User Support: Provide hands-on support to M&A users for Gallagher application workflows, processes, and "how-to" inquiries.
• Issue Troubleshooting: Troubleshoot a range of user workflow and process issues directly with the user, ensuring timely and effective resolution.
• Ticket Management: Maintain a ticket queue and phone queue, ensuring all issues are logged, tracked, and resolved efficiently.
• Escalation and Triage: Assist in triaging tickets that require escalation or involvement from other teams, ensuring a warm handoff and user satisfaction.
• Virtual Coaching: Deliver virtual desk-side coaching and training to users via phone and Teams to enhance their understanding of Gallagher systems and workflows.
• Collaboration: Work closely with internal teams to escalate and resolve complex issues that cannot be addressed independently.
• L&D Partnership: Work together with the Learning & Development (L&D) team to ensure a consistent message is delivered to all users, aligning training and support efforts.
• Process Improvement: Contribute to workflow or process changes and redesigns to improve efficiency and user experience.
• Travel: Travel may be required for training purposes or to support M&A users on-site during transitions.

Required Skills and Qualifications:

• 3 years relevant work experience
• Strong customer service skills with a focus on user satisfaction.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely.
• Proven ability to troubleshoot and resolve workflow and process issues.
• Experience maintaining ticket queues and managing high volumes of user inquiries.
• Strong teamwork and collaboration skills, with the ability to work effectively across departments.
• Ability to adapt to a fast-paced environment and manage multiple priorities.
• Familiarity with Gallagher systems, including Applied EPIC or CSR24, is a plus.

Preferred Qualifications:

• Experience supporting mergers and acquisitions or similar transitional processes.
• Background in insurance or risk management industries.
• Previous experience in virtual coaching or training roles.

#APIntegration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.