Sr. Customer Support Manager - NASA & Civil
Herndon, VA, 20170, USA
- $134,000 - $223,000 p/year
- Sales
- Full-time
- customer support manager
- government contracts
- NASA
The Sr. Customer Support Manager at Vantor oversees the expansion and growth of satellite imagery and geospatial solutions within NASA and U.S. Civil Government agencies. The role involves managing multi-million-dollar federal programs, cultivating stakeholder relationships, driving solution adoption, and leading proposal development for government contracts. The position requires experience in federal business development, program management, and an understanding of geospatial data applications in Earth science and disaster response.
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.
Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.
Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).
Please review the job details below.
Vantor is seeking a Sr. Customer Support Manager to join our USG team, focusing on expanding the use of our satellite imagery and derived geospatial solutions within NASA and other U.S. Civil Government agencies. In this role, you will be responsible forexpanding and growing existing multi-million-dollar programs that leverage Vantor’scutting-edge spatial intelligence for applications in Earth scienceand disaster response.
This position requires a strategic mindset, sophisticated business acumen, and the ability to navigate the complexities of government procurement. You will collaborate with senior leaders internally and with program managers, researchers, and key decision-makers at NASA, NOAA, USGS, and other federal agencies. Your primary goal will be to expand Vantor’s role as a critical partner in supporting national and global scientific objectives. This role is eligible to work remotely in the US.
What You’ll Be Doing:
Expansion and Growth: Responsible for working with NASA CSDA team toidentify use cases and adoption of our 2D and 3D products. Identify usecases for additional Vantor products and solutions. Survey potential use cases across Civil Agencies, drive demand to the NASA CSDA team, and execute on delivery.
Agency Engagement:Establish and maintain strong relationships with key stakeholders, program managers, and technical leads within NASA, NOAA, USGS, USDA, and other federal civilian agencies.
Solution-Oriented Mindset: Drive the adoption of Vantor’s spatial intelligence solutions to support critical government missions, including environmental monitoring, natural resource management, and disaster resilience.
Proposal & Capture Leadership: Lead the development of compelling proposals and capture strategies for large-scale federal contracts, ensuring that Vantor’s unique capabilities are clearly aligned with agency requirements and scientific goals.
Collaboration: Work closely with internal and external senior leaders to position Vantor as a thought leader and trusted partner in the federal science and technology community.
Market Analysis: Analyze government budgets, strategic plans, and market trends to identify new growth opportunities and develop business plans tailored to the evolving needs of the Civil and NASA space sectors.
Contract Management: Build and manage a opportunities, providing accurate forecasting and reporting on key performance indicators using CRM tools.
Minimum Requirements:
Bachelor's degree in a relevant field.
Ability to get Clearance.
5+ years of experience in program management, business development, or sales within the U.S. Federal Government market.
A fundamental understanding of geospatial data, satellite imagery, and its application in Earth observation, remote sensing, or environmental science.
Demonstrated success in capturing large, complex government contracts and programs.
Excellent communication skills, with the ability to influence and present credibly at all levels of an organization and within federal agencies.
Preferred Qualifications:
Master's degree in a technical field such as Geography, GIS, Remote Sensing, Engineering, or Environmental Science.
Proven experience and a strong existing network within NASA and/or other civil federal agencies (e.g., NOAA, USGS, USDA, EPA).
10+ years of business development experience with a proven track record of exceeding targets in the federal sector.
Deep knowledge of the federal acquisition process, including experience with various contract vehicles.
Experience with Earth observation missions or AI/ML applications for geospatial data is a significant plus.
Proven knowledge and experience managing a sales pipeline within Salesforce or a similar CRM system.
Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.
● The pay for this position within Colorado is: $134,000.00 - $223,000.00 annually.● The pay for this position within New Jersey is: $134,000.00 - $223,000.00 annually.● The pay for this position within Delaware is: $134,000.00 - $223,000.00 annually.● The pay for this position within the Washington, DC metropolitan area is: $147,000.00 - $245,000.00 annually.● The pay for this position within California is: $154,000.00 - $225,500.00 annually.For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.
Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers
Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be found on Vantor's Career page at the top of each job posting.
To apply, submit your application via Vantor's Career page.
EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
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