Manager - Patient Access Center

Lead a patient-focused access center with career growth at a community health system. Manage Patient Access Center; full-time leadership role in a fast-paced Florida hospital contact center; permanent position; on-site schedule; apply project management and reporting skills. - 4+ years customer service/healthcare/call center experience - 4+ years supervisory/leadership experience - Experience with medical terminology, insurance/managed care preferred - Proficiency in reporting and strong verbal/written communication - Contact-center or equivalent 5 years in lieu of degree

Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must have strong verbal and written communication skills. Must be able to work in a face-paced environment and take appropriate action as necessary. Proficiency in reporting. Knowledge of medical terminology, insurance, and managed care health plans terminology preferred. Knowledge of functions and relationships within a hospital environment and Project Management skills also preferred. Required Work Experience: Four (4) years of customer service, healthcare, and/or call center experience.Four (4) years of experience in a leadership/supervisory role. Other Information: Equivalency for degree: Five (5) years of experience in a contact center environment preferably within the healthcare industry.