The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Handles crises by recognizing potential conflicts; evaluating the potential for injury or escalation; defusing and stopping the conflict; intervening in altercations between residents; and de-escalating hostile situations; documentation of all incidents.
• Interacts with the residents; providing supervision; adhering to the daily detention home and education schedule; counseling in groups or one-to-one; teaching basic life skills; playing games or participating in activities as appropriate.
• Provides customer service by answering the phones, taking messages; documenting incidents; contacting lawyers and probation officers on the resident’s behalf; and making necessary calls to parents, legal guardians and placement agencies; escorting visitors throughout the building.
• Provides medical care for residents by assessing and reporting issues from the residents or self-observation of medical or physical issues; referring the resident to the medical staff; assisting in the self-administration of scheduled and PRN medications; checking blood sugar levels; and checking vital signs; documentation of all medical actions taken.
• Participates in meetings and training sessions as needed or required; attending weekly shift meetings, completing at least 40 hours of training upon employment and per year; cross-training in all aspects of the job including control room, roving, intake, and pod supervision.

• Performs additional duties as assigned.

Education and Experience
Associate’s Degree, with knowledge of a specific vocational, administrative or technical nature, from a college, vocational or technical school; and one to three years of experience.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above

Certifications/Licenses

• Valid Driver’s License with acceptable driving record according to City Criteria
• CPR/First Aid/AED Certification
• Handle with Care Physical Restraint Certification
• Medication Administration Certification

PHYSICAL DEMANDS

• Medium physical effort, exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
• Adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.
• Frequent standing, walking, pushing/pulling, handling, and fine dexterity.
• Occasional sitting, lifting, carrying, reaching, kneeling, crouching, bending, and twisting.
• Rare climbing and balancing.

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• May frequently perform multiple tasks simultaneously and work closely with others as part of a team.
• May occasionally experience time pressure, emergency situations, frequent change of tasks, and noisy/distracting environment.
• May rarely experience irregular work schedule/overtime, and tedious or exacting work.