Low-Voltage Operations Manager

ECAMSecure
Hanover, Maryland

$80,000 - $106,000 p/year
Engineering
Full-time
low-voltage security systems
CCTV installation
access control systems

Our job summary

The Low-Voltage Operations Manager leads a regional team responsible for installation, maintenance, and repair of low-voltage security and surveillance systems including CCTV, access control, and intrusion alarms. This role involves managing subcontractors, ensuring operational excellence, customer satisfaction, and continuous improvement across service delivery. The manager collaborates with various departments to reduce downtime, handle escalations, and maintain compliance with KPIs and service level agreements.

Job Description:

Join ECAM as a Service Manager and Lead the Charge in Cutting-Edge Surveillance Technology!

ECAM is seeking a Low Voltage Service Manager to lead a dynamic team supporting low-voltage installation, including supervisors, coordinators, installers, and subcontractor partners. In this leadership role, you’ll ensure exceptional customer service, operational excellence, and technical expertise in low-voltage surveillance and security systems. Your leadership will drive business performance, reduce system downtime, and set the standard for customer satisfaction across the region.

You’ll partner with cross-functional teams, oversee service delivery, and foster a culture of continuous improvement while supporting the growth and development of your team.

What’s in it for You

Competitive Pay: $80,000 - $106,000 annually
Work Site Location: Hanover, MD
Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require working long hours and on weekends.
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at ECAM

Your Responsibilities as Service Manager

Lead and mentor a regional service team to deliver maintenance and repair of low-voltage security systems.
Develop and manage subcontractor partnerships to support surge capacity and geographic coverage.
Collaborate with dispatch, remote services, installation, customer success, and sales teams to ensure seamless service delivery.
Monitor service ticket backlog, drive process compliance, and ensure key performance indicator (KPI) achievement (MTTR, backlog reduction, system uptime)
Manage customer escalations, audits, and preventative maintenance programs
Oversee on-call schedules to support weekend and holiday field service needs
Ensure vehicles, equipment, and inventory are properly maintained and service-ready
Champion a first-time fix culture through root cause analysis and quality assurance initiatives
Support National Accounts leadership with reporting, updates, and SLA performance
Lead/participate in continuous improvement initiatives across the department
Perform other duties as assigned

Your Qualifications:

Authorization to work in the U.S.
Minimum of 7 years managing low-voltage technicians or service teams
Strong technical expertise in CCTV (analog & IP), access control, intrusion alarms, and intercom systems in the security industry.
Solid networking implementation/troubleshooting experience
Experience managing full-time technicians and subcontractor networks
Proficiency in service management platforms and business software (Microsoft Office Suite, Salesforce, Smartsheet, Excel)
Strong leadership, problem-solving, and conflict-resolution skills
Experience overseeing the installation, maintenance, and troubleshooting of CCTV installations.

ECAM: Safeguarding Sites with Innovation

ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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