About the Role:

The Wingstop Restaurant Supervisor plays a critical role in ensuring the smooth and efficient operation of the restaurant by overseeing daily activities and supporting the management team. This position is responsible for maintaining high standards of customer service, food quality, and cleanliness to deliver an exceptional dining experience. The supervisor will lead and motivate team members, manage scheduling, and assist in training to foster a positive and productive work environment. Additionally, the role involves monitoring inventory, handling customer concerns, and ensuring compliance with health and safety regulations. Ultimately, the supervisor contributes to achieving business goals by driving operational excellence and promoting a culture of teamwork and accountability.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role within the restaurant or food service industry.
• Basic knowledge of food safety and sanitation standards.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience working in a fast-paced quick-service restaurant environment.
• Certification in food safety or related training.
• Proven ability to lead and motivate a diverse team.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Customer service excellence with a focus on conflict resolution.

Responsibilities:

• Supervise and support restaurant staff during shifts to ensure efficient operations and excellent customer service.
• Assist in training new employees and provide ongoing coaching to team members to enhance performance and development.
• Manage employee schedules to ensure adequate coverage while controlling labor costs.
• Monitor food preparation and presentation to maintain quality and consistency according to Wingstop standards.
• Address and resolve customer inquiries and complaints promptly and professionally.
• Ensure compliance with all health, safety, and sanitation regulations within the restaurant.
• Assist in inventory management, including ordering supplies and minimizing waste.
• Collaborate with management to implement promotional activities and achieve sales targets.

Skills:

The Wingstop Restaurant Supervisor utilizes strong leadership and communication skills daily to guide and support team members, ensuring that all staff work cohesively to deliver outstanding service. Organizational skills are essential for managing schedules, inventory, and operational tasks efficiently. Problem-solving abilities are frequently applied when addressing customer concerns or operational challenges to maintain a positive dining experience. Knowledge of food safety and sanitation is critical to uphold health standards and regulatory compliance. Additionally, proficiency with POS systems and inventory tools helps streamline operations and supports accurate reporting and resource management.