Job Title: Service Engineer / Specialist
Location: Cleveland, OH
Overview:
The Service Engineer/Specialist provides technical service, support, and maintenance for control systems to ensure reliable 24/7 operations. This role also assists with system implementation, upgrades, and project support both onsite and in-office.
Key Responsibilities:
Service & Support (80%)
- Inspect, maintain, and update control systems.
- Troubleshoot issues and implement performance improvements.
- Monitor service channels (phone, email, ticketing) and respond to incidents to maintain SLAs.
- Track KPIs and collaborate with teams for quick issue resolution.
Project Support (15%)
- Review P&IDs, create instrument lists, and prepare documentation.
- Configure HMI screens, PLC/DDC/DCS control logic, and system networks.
- Support onsite startup, calibration, testing, troubleshooting, and training.
Sales Support (5%)
- Provide technical expertise during customer and sales meetings.
- Identify new opportunities and maintain customer relationships.
*On-call rotation required (24/7 availability during assigned periods).
Travel to customer sites for maintenance, troubleshooting, and installations.
Qualifications:
Bachelor’s degree in Mechanical, Electrical, or related Engineering field, or equivalent experience.
Understanding of mechanical/electrical systems and controls platforms such as:
- Tridium: Niagara N4
- Distech: BACnet, LON, Eclypse
- Johnson Controls: Facility Explorer, Metasys
- Siemens: Apogee, Talon, DXR, Desigo CC/Insight
- Rockwell: FactoryTalk, RS Logix/Studio 5000, PlantPAx
Knowledge of scripting (VBA, Python) and tools such as Kepware, ThinManager, VMware preferred.
Basic understanding of HVAC systems, P&IDs, and functional testing a plus.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
