Sales Associate

Belle Tire
Kalamazoo (Comstock), MI, United States

Retail
Full-time
sales associate
customer service
automotive retail

Our job summary

The Sales Associate at Belle Tire provides exceptional customer service by understanding customer needs and executing a structured sales process to recommend automotive products and services. This role supports daily store operations, manages inventory, and collaborates with team members to ensure an efficient and positive customer experience. The position requires strong communication skills, retail or sales experience, and the ability to work in a fast-paced automotive retail environment.

As a Sales Associate at Belle Tire, you play a vital role in delivering premium customer experiences and driving store performance. You focus on understanding customer needs, providing accurate solutions, and ensuring every customer receives fast, friendly, and trusted service. In this role, you support store operations by executing Belle Tire's 6-Step Sales Process, maintaining operational standards, and demonstrating teamwork.

What You'll Do

Sales & Customer Experience
* Engage every customer with professionalism and enthusiasm to understand their needs.
* Execute Belle Tire's 6-Step Sales Process to recommend products and services with confidence.
* Build trust and loyalty by communicating clearly and providing transparent recommendations.
* Assist with in-store, phone, and online sales transactions to meet or exceed performance goals.
* Maintain awareness of promotions, warranties, and financing options.

Operational Support

* Help manage workflow between the sales counter and shop to ensure smooth customer service.
* Verify product availability and assist with inventory organization and product placement.
* Support daily store operations, including opening and closing tasks as directed.
* Follow all safety procedures and maintain a clean, professional sales area.

Teamwork & Communication

* Collaborate with Store Manager, Assistant Manager, and technicians to ensure customer satisfaction.
* Participate actively in team huddles and training sessions to strengthen knowledge and performance.
* Demonstrate reliability, flexibility, and a positive attitude in a fast-paced environment.

Culture & Brand

* Model Belle Tire's values and commitment to customer service in every interaction.
* Contribute to a respectful, inclusive, and team-oriented workplace.
* Take pride in representing the Belle Tire brand with professionalism and integrity.

What We're Looking For
Minimum Qualifications:
* High school diploma or equivalent required.
* 1-2 years of retail, customer service, or sales experience
* Strong communication and interpersonal skills.
* Ability to learn products, systems, and processes quickly.
* Comfort working in a fast-paced environment with changing priorities.
* Basic computer and POS skills; ability to learn new systems.

Preferred Qualifications:

* Automotive experience a plus.

Work Environment
This position is based within a tire and automotive service retail store. Varying work hours, Monday through Saturday, with possible overtime. Fast-paced workshop setting with physical demands, including extended standing, lifting up to 75 pounds, and exposure to moderate noise, temperature changes, and shop conditions. Travel may be required for meetings, training, or multi-store support.

Benefits

We offer premium benefits to keep your life moving.
* Medical, Dental, Vision Insurance
* Flexible Spending Account
* Life/AD&D Insurance
* Short/Long-Term Disability Insurance
* Employee Assistance Program
* 401(K) with company match
* Flexible Paid Time Off
* Closed Sundays and Holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day)
* Discounts on Products and Services
* Employee Referral Program
* Paid Training and Reimbursement for ASE Certifications
* Belle Tire Scholarship Program
* Career Growth Opportunities with a Growing Company
* Learn more at https://www.belletirecareers.com/benefits/

Compensation
$15 - $20 / hour plus commission

About Us
At Belle Tire, we believe you deserve a better experience when it comes to tires and vehicle services. That starts with hiring people who genuinely care - that's the Belle Tire Difference. With over 180 locations and 3,000 dedicated employees across Michigan, Ohio, Indiana, and Illinois, we are your one-stop shop for tires, wheels, and full-service automotive repairs. Our services include alignments, brakes, batteries, heating and cooling, oil changes, auto glass repair, and more.

Since 1922, we've done what it takes to keep life moving for our customers and employees. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments. These beliefs shape a culture of trust, respect, and pride, making Belle Tire a great place to build your career.

We're not your ordinary tire shop, we're Changing Tires.

Belle Tire is an Equal Opportunity Employer. We ensure all individuals are considered for employment and advancement based on their qualifications, skills, achievements, and experience, without regard to race, color, national origin, sex, age, religion, disability, veteran status, genetic information, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state, or local law.

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