USMD part of OptumCare is a multi-specialty group of hospital, clinics and physicians. USMD serves the Dallas-Fort Worth metropolitan area with more than 250 physicians and associate practitioners, and provides healthcare services to patients in more than 20 different specialties at its 2 hospitals, 4 cancer treatment centers and nearly 50 physician clinics, many of which are multi-specialty.
The Medical Assistant provides medical / nursing assistance under the direction of physician or nursing staff within their certified capabilities. In addition, of consent for treatment form, recording patient information, and scanning. Practices exceptional customer service, answers phone, and assists with the daily operations of the clinic. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Maintains confidentiality with patients, staff, and guests.
Primary Responsibilities: - Perform all duties in accordance with clinical, OSHA and infection control standards
- Interpret and carry out provider orders
Assist the physician and/or associate practitioner with procedures and treatments
Escorts patients to exam rooms, interviews patient, measures vital signs (including weight, blood pressure, pulse and temperature) and documents in patients chart
Record patients medical history, health maintenance and chief complaint
Give instructions to patients as instructed by the physician or associate practitioner
Document all patient related communication and interventions in patients EMR
Update the patients Health Monitor at each visit
Work the GAP reports and recall list for clinical quality measures
Utilization of CINA sheets
Prepare and administer medications applying aseptic technique
Observe patient response to medications administered and reports adverse events to provider
Where applicable, perform phlebotomy and other specimen collection in accordance with Clinical Laboratory Standards Institute (CLSI) standards, including control testing
Maintain lab specimen logs
Coordinate out-patient testing and referrals, as well as hospital pre-admission when necessary
Scan all referral letters, x-ray reports, and lab results in patients EMR per clinic protocol
Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, equipment sterilization, etc.)
Prepare, restock, and disinfect examination rooms, procedure rooms, lab area, and all other patient care areas at scheduled intervals, and as needed
Take telephone and e-mail messages, as well as medication refill requests, from patients and provide feedback and answers to patient/physician/pharmacy per physician protocol
Collect data and process messages from patients and front office to physicians and associate provider
Adhere to infection-control policies and protocols, medication administration and storage procedures and controlled substance regulations
Represent clinic as a professional. Treat all patients and fellow employees in a courteous and cooperative manner
Maintain confidentiality at all times according to USMD policy and procedures and HIPPA requirements
Attend required meetings
Participate in team activities and professional development activities
Maintain professional CEUs in accordance with state certification board
Perform other duties as assigned by office supervisor, site manager, or practice administrator
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
