Front Office Agent - (overnight) Night Audit

Grand Hyatt Deer Valley
Park City, UT, United States

Hospitality
Full-time
night audit
front office agent
hotel front desk

Our job summary

The Front Office Night Audit Agent at Grand Hyatt Deer Valley manages overnight guest registration, hotel service communication, and payment processing while creating a positive guest experience. This role requires strong communication skills, computer proficiency, and the ability to make quick decisions during overnight shifts. Candidates need 1-2 years of front desk or night audit experience and must be physically capable of standing and walking long distances during shifts.

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Front Office Night Audit Agent work the overnight shift and are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Night Audit Agent. If you have worked at other Hotels as a front desk agent or you have an interest in hotel clerk jobs, we'd love to hear from you!

Why Work at Hyatt?

Free room Nights, Discounted and friends & Family room rates*
Medical, Dental and vision insurance with only 30-day waiting period*!
401K with company Match*
Free employee meal during shift
Generous paid time off*
Tuition reimbursement*
Employee stock purchase plan*
Discounted Ski Passes*
Excellent training, professional development and more

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

A true desire to exceed our guests’ expectations to create everlasting experiences.
Refined verbal and written communication skills.
Ability to stand for entire shift and walk long distances.
Ability to lift, push, pull and carry moderate amount of weight.
Must be able to make quick decisions in tough situations.
Experience and a thorough understanding of Front Office Host operations preferred.
Must be proficient in general computer knowledge.
Candidates should be detail oriented and organized.
Flexible Schedule including Weekends, and Holidays.
minimum 1-2 years front desk and/or night audit experience

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