Senior Director, Client Service
New York, NY, 10007, USA
- Marketing
- client service director
- media research
- strategic account management
The Senior Director, Client Service at Kantar leads strategic account teams managing a portfolio of high-value media research clients. This role involves advising executive stakeholders, driving multi-year growth and revenue targets, and utilizing advanced media analytics and cross-platform measurement techniques. The position also focuses on team development, operational efficiency, and representing the company in industry initiatives to champion innovation in media analytics.
Job Title:Senior Director, Client Service, Media
Job Location:Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deepexpertisein media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teamsto deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, andachievementofsignificant revenue targets.
Lead executive-level research initiatives; synthesizeprimary, secondary, andadvancedanalyticsinto actionable narrativesfor senior decision-making.
Optimizeresource allocation anddeliveroperational efficiency across portfolio teams; shape best practices forqualitydeliveryat scale.
RepresentKantarin industry forums and enterprise-wideinitiatives;champion innovation in media analyticsand cross-platformmeasurement.
Develop and nurture high-performing teams byidentifying, mentoring, and advancing top talentthrough a culture of continuous learning and collaboration.
Essential Knowledge&Experience
7+ years in media research, analytics, or consulting withproven success in executive-level engagement.
Expertiseindigital ecosystems, cross-platform measurement methodologies,creative quality,and/orplacement andaudienceinsights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advancedability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track recordof delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency orcomplexclient environments, balancing strategic depth with delivery efficiency.
Bachelor’s degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of AmericaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
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