This is an onsite position.
Job Details
Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and have the ability to multi-task with attention to detail.
What you will do:
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Perform welcome calls to each customer within 48 hours of job booking.
Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Track and verify on-time delivery off all materials needed to complete installations.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
How you will do it:
Communicate with customers, both internal and external, via telephone, email, or internal program
Work with Sales and National Account teams on any installation concerns.
Work with installers, sub-contractors, install manager and material handlers.
Build cooperative relationships with team members from all associated departments.
What we look for:
Required
High School Degree or equivalent
At least 1 year of customer service experience.
Strong communication and organizational skills
Preferred
Knowledgeable in Microsoft (Especially Outlook and Excel)
Excellent written and verbal communication skills
Ability to handle several tasks simultaneously
Ability to work in a fast paced, team-oriented environment
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