Service Alarm Technician

Securitas Electronic Security
Long Island City, NY, US

IT
Full-time
security systems
alarm technician
CCTV installation

Our job summary

The Service Alarm Technician installs, maintains, and troubleshoots security systems including access control, CCTV, fire alarms, and intrusion systems. They perform preventative maintenance, configure system settings, document changes, and conduct testing of software upgrades to ensure optimal system performance. This role requires strong technical, communication, and problem-solving skills, with knowledge of network communications and low voltage equipment.

Securitas Technology Corporation, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Respond to trouble tickets to ensure application uptime and system performance
Work individually and as a team to diagnose and resolve application issues
Execute preventative maintenance tasks to maximize application availability and identify system faults
Perform routine configuration changes (user permissions, application configuration, etc.)
Document all system modifications through a digital change control tracking system
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
Perform pre-deployment end to end testing of all upgrades and major modifications
Perform on site installations of software upgrades and major modifications

Minimum Requirements

High School diploma required or equivalent
Familiarity installing and troubleshooting low voltage equipment
Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
Strong working knowledge of Microsoft Office
Strong written and verbal communications skills
Working knowledge of network communications and IP addressing
Excellent problem solving and analytical skills
Excellent time management skills
Positive attitude and strong work ethic
Certifications in enterprise grade CCTV and Access Control systems a plus

SES offers comprehensive benefits including:

Highly competitive salary
Company training and industry leading certification program
Company Vehicle
Company Cell Phone
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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