As Associate Executive Director, serving in a Director of Operations focused capacity, you will support operational leadership across both the Arlington and Corsicana hospice programs. This role centers on day to day execution, consistency across locations, and support of teams as part of the broader Texas hospice program. Working closely with executive and site leadership, you will help maintain stability, responsiveness, and operational alignment in a growing multi site environment.

Overview

The Hospice Associate Executive Director provides day-to-day operational leadership for the hospice program, ensuring effective execution of administrative and program operations in alignment with organizational standards and regulatory requirements. This role functions as the primary operational leader supporting the Executive Director and is responsible for maintaining continuity of operations across the hospice program. The Associate Executive Director may support continuity of hospice operations during the absence of the Executive Director or Administrator by performing delegated operational functions, as permitted by applicable state regulations.

Key Responsibilities

• Provide daily operational leadership to ensure efficient and effective hospice program operations, supporting patient access, service delivery, staffing coordination, and administrative execution.
• Coordinate day-to-day program operations across departments including Clinical Services, Business Development, Finance, and Support Services, without assuming direct ownership of clinical or revenue-generating functions.
• Supervise assigned administrative staff, including the Business Office Manager, providing guidance, performance oversight, and support to ensure operational expectations are met.
• Exercise independent decision-making authority within defined parameters to address operational issues, service recovery needs, and program execution challenges, escalating matters to the Administrator/Executive Director as appropriate.
• Support monitoring of operational performance indicators related to census flow, staffing efficiency, service quality, and patient and family satisfaction.
• Participate in administrator-on-call rotation as operational backup, responding to operational matters and coordinating resolution in collaboration with clinical and administrative leadership, as permitted by applicable state regulations.
• Support compliance with applicable hospice regulations and accreditation standards by reinforcing operational processes, supporting documentation readiness, and coordinating corrective actions as needed.
• Serve as a point of operational continuity during Administrator/Executive Director absences, supporting communication and delegated operational oversight.
• Collaborate with leadership to support staffing plans, resource utilization, and operational budgets as they relate to day-to-day program operations.
• Support operations across primary and satellite locations under a single license, including coordination of administrative activities and operational consistency across sites.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field required. Master's degree preferred.
• Minimum of five years of progressive leadership experience in hospice, home health, or healthcare operations, with demonstrated responsibility for day-to-day operational oversight.
• Ability to meet applicable state requirements to serve as a Hospice Administrator or Alternate Administrator, as needed, either at hire or within an established onboarding or development period, consistent with state law. Applicable requirements include:
  • Florida: Eligibility to be designated by the governing body as responsible for daily operations, in compliance with Florida Administrative Code 59A-38.004.
  • Pennsylvania: Eligibility to serve as Hospice Administrator in accordance with applicable Pennsylvania Department of Health hospice regulations.
  • Texas: Eligibility to obtain and maintain a Texas Home and Community Support Services Agency (HCSSA) Administrator License, including completion of required pre-appointment training, post-appointment training, and ongoing continuing education in accordance with Texas Administrative Code Chapter 558.
• Working knowledge of hospice operations, interdisciplinary team structure, and regulatory requirements governing hospice programs.
• Experience supervising administrative staff and supporting operational performance through delegation, coaching, and accountability.
• Ability to make independent operational decisions within defined authority while maintaining alignment with executive leadership direction.
• Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care's mission, values, and standards of dignity, respect, compassion, and integrity.