BUSINESS PROCESS ANALYST LEAD

WHAT IS THE OPPORTUNITY?

This role is an opportunity to play an integral role on the Enterprise Fraud Management team. The role requires Fraud subject matter expertise, accountability for a specific Fraud Risk portfolio (e.g., a product like credit cards, or a channel like digital platforms); understanding the fraud risks and controls in the portfolio; and working with fraud, business, and product partners to mitigate current and emerging fraud risks. The role works closely with the Fraud Controls and Surveillance (rules and data science) and Fraud Operations teams to ensure appropriate management of fraud risk and client experience. The role requires regular executive level communication, a deep understanding of fraud risk, and strong analytical capabilities enabling the identification and remediation of fraud risk.

WHAT WILL YOU DO?

• Leverage data to identify current and emerging fraud risks and to design suitable fraud control augmentations.
• Work with business, product, or channel owners to ensure awareness of fraud risks and to influence adoption of fraud controls that are commensurate with risk appetite and client experience expectations. Effective communication of fraud trends and solutions is critical. Key stakeholders include business, technology, and risk partner teams.
• Support new or existing product / channel fraud risk assessments to ensure vulnerabilities are identified and steps are taken to mitigate the risk.
• Develop, disseminate, and present fraud metrics, which enable understanding of risk and the efficacy of implemented solutions.
• Analyze and measure the effectiveness of existing Fraud and Business controls and develop repeatable and quantifiable improvements.
• Work collaboratively across Fraud Management and business teams to ideate, test, and implement fraud controls while understanding and communicating upstream/downstream impact of proposed changes.
• Support development, implementation, and continuous improvement of tools and best practices that support Fraud Risk Management activities.
• Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.
• Act as brand ambassador of the Enterprise Fraud Management team by developing strong working relationships across the organization.
• Contribute to ad-hoc assignments and special projects.

• Bachelors or equivalent work experience
• Minimum of 8 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business control work
• Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity