This role is five days a week *ON SITE* in Arlington, VA. or Seattle, WA.

Aquent is partnering with a global technology leader known for its groundbreaking services and commitment to innovation. This organization is at the forefront of its industry, constantly pushing boundaries to deliver unparalleled value to its customers worldwide. You will join a dynamic environment where your contributions directly fuel the success of critical initiatives, shaping how compelling customer stories are shared on a global stage.

Are you a highly organized and collaborative leader with a passion for bringing impactful customer stories to life? We are seeking a talented individual to drive the end-to-end management of strategic customer speaking engagements and reference programs. In this pivotal role, you will be instrumental in showcasing customer success, influencing brand perception, and contributing to the overall market leadership of a pioneering technology company. You will lead the charge in developing scalable processes, managing significant program budgets, and orchestrating seamless collaboration across diverse teams to deliver successful, high-profile events. Your work will directly elevate customer voices, demonstrating the tangible impact of cutting-edge solutions and inspiring audiences globally.

**Key Responsibilities:**

* Develop, optimize, and streamline program processes, including comprehensive budget management, meticulous timeline coordination, and efficient speaker nomination procedures.
* Partner closely with senior leadership and cross-functional teams to execute strategic initiatives that amplify customer success stories.
* Cultivate and manage strong stakeholder relationships across technical, events, legal, public relations, and creative teams to ensure cohesive program delivery.
* Oversee the allocation and tracking of program budgets, ensuring fiscal responsibility and maximizing impact.
* Proactively identify opportunities for process improvements and implement innovative solutions to enhance program efficiency and effectiveness.
* Lead the planning and execution of various events, including keynote speaker engagements and live events, managing all aspects from conception to completion.
* Facilitate productive meetings and manage work-back trackers to maintain project momentum and ensure timely delivery.

**Must-Have Qualifications:**

* Bachelor’s degree or equivalent practical experience.
* 5+ years of demonstrated experience in program management, event management, or a related field, with a strong emphasis on project management methodologies.
* Proven experience managing budgets of $500K or greater.
* Exceptional stakeholder management and cross-functional collaboration skills, with the ability to influence and align diverse groups.
* Proficiency with productivity tools and project management software.
* Strong time management abilities, capable of handling multiple priorities in a fast-paced environment.
* Demonstrated risk management and problem-solving skills, with a proactive approach to developing contingency plans.

**Nice-to-Have Qualifications:**

* Experience with customer reference programs or speaker management specifically.
* Project Management Professional (PMP) certification.
* Experience working effectively within a global, matrix organization.
* Proven ability to influence without direct authority, driving consensus and achieving objectives through collaboration.
* Experience with process improvement methodologies to continuously enhance program operations.
* Prior experience with live event coordination and execution.

**About the Team:**
You will join a collaborative and inclusive team dedicated to showcasing compelling customer success stories through high-profile speaking engagements and reference programs. This team values diverse perspectives and fosters an environment where every member can contribute their unique insights and experiences to achieve shared goals. Your typical day will involve coordinating with global stakeholders, analyzing program metrics, managing speaker nominations, and driving continuous process improvements, all while maintaining a steadfast focus on customer satisfaction and program objectives.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Our fast growing client is a global leader renowned for shaping the future and impacting millions worldwide! If you’re seeking an opportunity to work on cutting-edge initiatives and accelerate your career within a culture of bold ideas, we can connect you to your next great adventure. Contribute your talents in a place that values innovation, creativity, and leadership!

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