2339 East Franklin Blvd., Gastonia, NC 28054

Automotive Service Advisor / Writer
Must be Bilingual – Spanish/English

Please Click 'Apply Now' to Submit Your Application Online Today!

Experience Required

Generous Pay Plan + Great Benefits!
PTO Awarded from Day One!

NO WEEKENDS!

Parks Chrysler Dodge Jeep RAM Gastonia is proud of the expert, friendly, and knowledgeable staff we have, and we want you to join our team! We are proud to be the frequent recipient of FCA’s Customer First Award for Excellence. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success and are hiring now for an experienced, bilingual Service Advisor / Writer. OUR BUSINESS IS BOOMING!!


Why Choose Parks Chrysler Dodge Jeep Ram Gastonia for Your Sales Career? 

What sets us apart:

• Customer-First Culture: We prioritize relationships over transactions. Our team is known for building trust and delivering personalized service that keeps customers coming back.
• The Parks Promise: Our commitment to “More for Less” means competitive pricing, generous trade-in values, and a hassle-free buying process—making your job easier and more rewarding.
• Supportive Environment: You’ll work alongside knowledgeable professionals in a collaborative, high-energy setting where your growth is encouraged and your success is celebrated.

We Offer:

• Generous Pay Plan
• Great benefits including Medical, Dental, Vision and Life insurance
• 401(k)
• PTO Awarded Day One
• Paid vacation
• Short-term and long-term disability (after one year of employment)
• Employee discount program
• Advancement Opportunities

Responsibilities – Service Advisor:

• Schedule appointments with customers
• Meet and greet customers
• Work with customer and technician to identify required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and up-sell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers
• Meet the dealership's standards for repair/order production
  
  

 
Qualifications/Requirements – Service Advisor:

• Experience as a Service Advisor / Writer is required
• Bilingual – Spanish/English is required
• Sales experience
• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.