Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Working at GEA Group has significant benefits:

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Roles and Responsibilities

• Technical Support & Documentation: Provide expert-level support to GEA personnel, dealers, and customers on hygiene products (CIP detergents, acids, sanitizers; udder care; facility hygiene; water quality; specialty products). Handle inquiries via phone/email, log complaints, process credit/warranty requests, and supply documentation (SDS, samples, labels).
• Training & Communication: Assist in developing and delivering trainings, presentations, and bulletins. Act as liaison between sales specialists, dealers, and internal hygiene teams (R&D, QA, Production). Provide feedback and share product information and updates.
• Field & Industry Engagement: Offer on-site farm/dealer support when needed, promote chemical safety, attend trade shows and industry meetings, and stay current on regulatory/industry guidelines (e.g., FDA, organic, GEA AMS).
• Product & Process Oversight: Document new product requests, product issues, or flaws; maintain competitive intelligence database; manage and organize samples (complaints, water, verification); coordinate test kit ordering, updates, and related materials.
• Collaboration & Continuous Improvement: Participate in meetings with hygiene partners, ensure accurate reporting and process reviews, and keep relevant stakeholders informed.

Your Profile / Qualifications

• Hands-on experience in agricultural production systems with strong knowledge of dairy hygiene chemicals and best practices.
• Skilled in collaboration, situational problem-solving, and developing quick action plans.
• Strong training, teaching, and technical presentation abilities.
• Excellent organizational, interpersonal, and communication skills.
• Flexible, able to travel up to 30%.
• Degree in technical, chemical, or agricultural field preferred; equivalent dairy technical experience accepted.

The typical base pay range for this position at the start of employment is expected to be between $65,000 - $75,000 per year.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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