Assistant Operations Manager
512000 - Oahu Warehouse
- $50 p/year
- Warehouse
- Full-time
- distribution center
- operations management
- warehouse supervision
The Assistant Operations Manager supports daily operations of a distribution center ensuring adherence to company policies, safety standards, and financial objectives. Responsibilities include team communication, performance management, continuous improvement, and facilitating customer service resolution. The role requires flexibility, leadership in absence of the DC leader, and participation in hiring and training processes.
Must be flexible within hours of operation (7:30am-5pm)
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
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Job Details:
Assist in the efficient day-to-day operations of the distribution center.
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Contribute to meeting overall financial objectives of the distribution center compared to budget.
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Create and foster an environment of trust, open two-way communication, and cohesive team effort.
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Ensure alignment with strategic vision and communicate organizational mission and values to the team.
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Communicate with team members through regular and frequent meetings.
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Hold one-on-one meetings with direct reports at least twice a month.
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Ensure adherence to operational processes, policies, and procedures.
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Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
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Identify opportunities and drive continuous improvement initiatives in the distribution center.
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Facilitate resolution of customer service issues.
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Verify driver payroll for accuracy.
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Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
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Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.
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Complete all required training modules and certifications prior to the due date.
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Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
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Communicate professionally with all internal and external contacts.
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Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
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Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
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Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.
Non Essential Responsibilities
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Participate in monthly DC-wide meetings to communicate organization and DC wins and opportunities and speak to any questions or concerns.
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Assist Loss Prevention with loss prevention audit and safety audits.
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May be responsible for safety and other training and periodic retraining to all team members and contract employees in the DC.
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May monitor employee time records and review and approve paid time off and leave of absence requests in accordance to policy and procedures.
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May participate in interviewing and hiring process for potential DC team members.
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May manage the DC in the absence of the DC leader.
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May be involved in coaching conversations and administering disciplinary actions.
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May lead or participate in daily stand up meetings at the beginning of each shift or team meeting.
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May take an active role in onboarding and training new DC team members.
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Execute company initiatives and other activities requested by supervisor.
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Update job knowledge by participating in educational opportunities.
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Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
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Contribute ideas on ways to optimize or improve the team, the department, and the Company.
Benefits Included:
Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories
Compensation:
Competitive Salary Range of $50k-55k yearly * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.*Pay amount does not guarantee employment for any particular time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 01/31/2026.Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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