Description

Global Service Management-Operations (GSM-O), a Defense and Intelligence Group of Leidos has an opening for a Services Watch Officer at the DISA Joint Operations Center (DJOC) on Ft. Meade, MD.

This position requires U.S. citizenship with an active TS/SCI clearance.

As the Services Watch Officer, you will enable Command and Control (C2) of the Department of Defense Information Network (DoDIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current status of DISA Application and End Point Systems availability, as well as Senior VIP operational impact tickets, while supporting the DISA Joint Operations Center (DJOC), DJOC Battle Captains, and DISA Current Operations senior leaders.

This position is a shift work position and would require you to work 9:00pm - 5:00am with at least 1 weekend shift per week. This position may also potentially require you to work on holidays.

Primary Responsibilities

• Provide situational awareness (SA) of DISN hosted, cloud, and endpoint services. This includes providing situational understanding of the DISA provided or hosted services, whether cloud-based or endpoint and support to same activities

• Maintain and provide timely situational awareness, reasons for outage (RFO) and restoral effort POA&Ms for reportable incidents that are in turn escalated by the DJOC Battle Captain within 15 minutes. This is an essential task which informs and supports decision making by DISA Senior Leadership.

• Review and monitor designated dashboards and incident management tools for proactive incident validation and reporting. Coordinate with DISA NetOps elements, mission partners, CCMDs, MILDEP, and DAFA as required.

• Provide an in-depth knowledge and understanding of Operational Reporting and Incident and Change Management for essential applications and services.

• Execute in real time, in accordance with mission requirements:

  • Tracking of current outages that will impact the DODIN.

  • Tracking of upcoming and current Change Management tickets

  • Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.

• This position is a shift work position and could require you to workday shift, Afternoons, or Overnight, as well as potentially weekends and/or holidays.

• The position is also an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.

Basic Qualifications

• Active TS/SCI security clearance.

• Bachelor's degree in a relevant technical discipline and 6+ years of overall related experience. 4+ years of additional related years of experience is accepted in lieu of a degree.

• Experience with various Microsoft technologies such as MS Office (Word, Excel, and PowerPoint) and SharePoint

• Experience with system applications:

  • Global Ticket Management System (GTMS) Remedy

  • Worldwide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS)

• Good oral and written communication skills

• Strong interpersonal, organizational and problem-solving skills.

• The individual needs to be flexible, dependable and be able to multi-task with priorities.

Preferred Qualifications

• Currently possess DoD 8750 certification at IAT level II, Security+ CE.

• ITIL V3 or V4

• Experience briefing Senior Leaders

• Demonstrated experience of providing excellent customer service

GSMO

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

December 3, 2025

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.