The Medical Personal Collector reports directly to the Revenue Cycle Collections Manager and is responsible for assisting patients with their patient balances. Duties for this position involve obtaining patient payments and/or answering patient requests through the Billing Call Center phone line, voicemail, and email. This includes providing follow-up communication as necessary with the patient, co-workers, and supervisor.
Essential Responsibilities:
• Monitor billing phone line calls, voicemails, and emails through Mitel phone system
• Process patient payments through Phreesia or Waystar payment portals
• Monitor pay plans in Phreesia to ensure credit card on file is active; follow-up accordingly
• Work miscellaneous patient correspondence from the mail
• Reply and follow-up on patient inquiries from outer offices (phone calls, emails, or faxes)
• Follow-up on requests given by manager
• Work patient balance reports as given by manager
• Identify accounts to be sent to collections and process according to CO’s collection process
• Reply and follow-up on collection agency inquiries (phone calls, emails, or faxes)
• Notify collection agencies of direct payments to CO on an account in collections and note patient accounts accordingly
• Other duties as assigned
Skills and Abilities:
• Strong knowledge of collecting on patient medical balances
• Strong ability to communicate well with patients and co-workers
• Demonstrate initiative and ability to multi-task while working independently
• Strong organizational skills and system aptitude
• Solid computer skills including proficiency with Microsoft Office
• Ability to stay calm and focused when the caller is upset and/or angry about their bill
• Ability to problem solve and explain confidently to the patient why they have a balance
Experience/Educational requirements:
• High School Diploma or GED required
• Associate of Art degree or higher preferred
• 3+ years of experience with medical personal collections
• Knowledge of CPT and ICD-10 codes
Company Overview
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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