Our client, a leading organization in healthcare services, is seeking a Transportation Contact Center Specialist to join their team. As a Transportation Contact Center Specialist, you will be part of the Member & Provider Services Department, supporting member satisfaction and efficient transportation benefit management. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a commitment to providing outstanding customer service, which will align successfully in the organization.

Job Title: Transportation Contact Center Specialist

Location: Alexandria, MN

Pay Range: $20/hour

Shift: Monday – Friday, 8:00 AM – 5:00 PM

What's the Job?

• Respond to incoming member inquiries regarding transportation benefits and issues with professionalism and accuracy.
• Maintain up-to-date knowledge of health programs, products, and guidelines to ensure accurate information dissemination.
• Document all calls and contacts clearly and concisely, adhering to department standards.
• Research and resolve member issues promptly, referring unresolved matters to appropriate departments when necessary.
• Identify issues related to grievances or appeals and follow proper procedures accordingly.

What's Needed?

• Minimum of 3 years of relevant experience in customer service or clerical roles.
• Associate's degree or higher.
• Proficiency in typing, telecommunications, MS Word, MS Outlook, and MS Office.
• Strong communication skills and ability to handle high call volumes efficiently.
• Ability to work collaboratively with team members and other departments to resolve member issues.

What's in it for me?

• Opportunity to work in a supportive and dynamic healthcare environment.
• Engagement in meaningful work that directly impacts member satisfaction.
• Professional development through departmental meetings and training sessions.
• Work with a dedicated team committed to excellence and continuous improvement.
• Stable full-time employment with consistent hours and a structured schedule.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.