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Lead Medical Support Assistant

Department of Veterans Affairs
Jackson, MS, 39200, USA
  • Market Salary: $31,390 - $43,470 p/year
  • Healthcare
Our job summary
Serve veterans in a leadership MSA role with career growth in the VA Health Care Network. Lead Medical Support Assistant (MSA); full-time schedule varies by location; multiple VA clinics in South Central VISN 16; ongoing/indefinite federal appointment. - Prior MSA or medical administrative experience - Strong leadership and teamwork skills - Proficient with electronic health records - Ability to manage schedules, coordinate appointments, and follow-up tasks - Reliable communication and problem-solving skills
Full description

Join the South Central VA Health Care Network - Make a Difference in Veterans' Lives!

At the South Central VA Health Care Network (VISN 16), we are committed to providing top-tier healthcare to our nation's heroes.

Are you a highly motivated individual looking to take the next step in your healthcare administrative career? We are seeking an exceptional Lead Medical Support Assistant (MSA) to join our dynamic team. This role is pivotal in ensuring the smooth flow of operations and the delivery of exceptional patient care.

Why VISN 16?
VISN 16 operates a comprehensive system of care that includes VA medical centers, outpatient clinics, community-based clinics, and specialized treatment programs, ensuring Veterans receive accessible and innovative healthcare services close to home.

Our network is recognized for its commitment to:
• Veteran-centered care and exceptional patient experiences
• Innovative healthcare delivery and telehealth services
• Cutting-edge research and education partnerships
• Supportive and collaborative work environments

What You’ll Do
Key Responsibilities:

  • Leadership and Development: Monitor and assist in the development of work assignments, provide input on performance, resolve daily program issues, and maintain efficient workflow in collaboration with the Supervisory Medical Support Assistant.

  • Administrative and Technical Duties: Initiate and execute a variety of administrative and technical tasks that contribute to the success of our programs.

  • Team Collaboration: Actively participate in team huddles and meetings to plan and manage patient care. Set priorities and deadlines, and adjust the flow and sequencing of work to meet team and patient needs.

  • Patient Care Support: Work with the team to reinforce the plan of care and self-help solutions for patients. Enter appropriate information into the electronic record accurately and timely.

  • Appointment Coordination: Monitor pre-appointment requirements (e.g., X-ray, lab work) to assure readiness for patient visits/procedures.

  • Problem Solving: Provide input in problem-solving on operational issues or procedures during team meetings and perform necessary follow-up actions promptly.

  • Continuity of Care: Independently follow up on team huddles by escalating information and collaborating with the medical team to ensure continuity of care.

  • Education and Communication: Educate providers about shared patients (those receiving care at multiple VAs or within the community) and bring important information to the provider's attention.

Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility.

Why Join Us?

  • Impactful Work: Play a key role in delivering high-quality healthcare services to our veterans.

  • Professional Growth: Opportunities for professional development and career advancement within the VA system.

  • Collaborative Environment: Work with a dedicated and supportive team committed to making a difference in patient care.

If you are a detail-oriented professional with strong leadership skills and a passion for patient care, we want to hear from you! Apply today and become a part of our mission to provide exemplary healthcare services to those who have served our country

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